Jeremy Bradley is back with more customer service nightmare experiences. JB talks about the frustrations of stores making customers become employees by ringing up and bagging their own purchases. He talks about how he takes matters into his own hands when there's a lineup at self-checkout and pressures staff from around the store to assist at the registers. He's even set off a store alarm. Plus, phoning in for customer support is taking longer than ever. But, why is that? Is it because staff aren't trained properly? Or is it the way that companies structure those customer service departments? Is remote work problematic for efficiency with call center and chat support teams? JB shares his thoughts.