What did 2020 teach us? Several things...

1. Expense Ratios matter

2. Move money more

3. Give people options

4. The Slight Edge works

2020 has taught us how important it is to know your numbers. But just the mere fact that we had numbers wasn't the whole story. We had to know that they are good numbers so that we could make sound business decisions with them. 

Mo' money = mo' problems! Now what do we do with the money now that we have it? Another thing 2020 has taught us.

Don't paint a seagull on someone else's painting. Guests don't like being told what to do. They like options. We found out the hard way but it's a lesson worth learning.

Lastly, 2020 has taught us that success doesn't come over night. Success is a culmination of a lot of mundane, seemingly unimportant things done every day over a long period of time.