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. Welcome
1:01
to The Sim Cafe , a
1:03
podcast produced by the team at
1:05
Innovative Sim Solutions , edited
1:08
by Shelly Houser . Join
1:11
our host , Deb Tauber , and
1:13
co-host Jerrod Jeffries as
1:15
they sit down with subject matter experts
1:18
from across the globe to
1:20
reimagine clinical education
1:22
and the use of simulation
1:24
. So pour
1:26
yourself a cup of relaxation , sit
1:29
back , tune in and
1:32
learn something new from The Sim
1:34
Cafe .
1:43
Welcome to another episode of The Sim Cafe
1:45
. Thank you for joining
1:47
us and , Je hello
1:49
, how's everything
1:52
for you today ?
1:53
We got another guest over from Europe
1:56
so I'm excited to hear about
1:58
his journey , but I'll let you
2:00
give a proud introduction of who
2:02
we have Deb .
2:03
Thank you so much . And today we have
2:05
Willem Van Meurs , and
2:08
he came from the University of Florida
2:10
in Porto and in
2:12
close collaboration with CAE Healthcare
2:15
, so we're very excited to have
2:17
the opportunity to speak with him and learn about
2:19
his journey . So with that
2:21
, earlier you said we may call
2:23
you Willem , so thank you . Why
2:26
don't you share your journey
2:29
, the path that led you into the
2:31
world of medical simulation ?
2:33
Okay , well , thank you so much for
2:35
having me and I think you're doing an excellent job
2:38
on sharing , creating accessible
2:40
information for a broad
2:42
and growing community of simulationists
2:45
. So my start
2:47
in this realm and I call it modeling
2:49
and simulation is really
2:52
early 1986 , which is
2:54
just after the French Revolution , I believe
2:56
. So I was doing a research
2:58
project for the Eindhoven University of Technology
3:01
and my electrical engineering studies
3:03
there and I looked at what's called
3:05
the respiratory sinus arrhythmia and
3:09
after that I did a PhD
3:12
in control engineering in Toulouse in France
3:14
, working on a heart-lung machine , and
3:17
that enabled me to
3:19
say yes to a request from
3:21
the University of Florida when they were looking
3:23
for somebody who could model
3:26
the cardiovascular and respiratory systems
3:30
of the alpha and anesthesia simulator they had
3:32
they were designing . So in 1992
3:35
, I moved to Gainesville , Florida
3:37
, and at the time
3:40
the medical students
3:42
were training on dogs and sheep still
3:44
, and anesthesia residents were training
3:46
on real patients on us , and
3:48
the plan and the admission there
3:51
was to create at the time was
3:53
called the Gainesville Anesthesia Simulator . It's
3:55
now called the Human Patient Simulator
3:57
, which was a simulator
3:59
that was breathing real gases , real oxygen
4:02
, real CO2 , real anesthetic gases and
4:04
that had a number of models of human physiology
4:07
to make it react to what
4:09
you did to it . But we did develop a
4:11
few other simulators there , a
4:14
pediatric simulator and a baby simulator
4:16
. And then , after six years in Gainesville
4:19
, my French wife and
4:21
I and by then our two American
4:23
children moved back to
4:25
Europe and we moved to Porto and
4:28
at the University of Porto I set up a
4:31
team of obstetricians and mathematicians
4:33
that designed the delivery
4:35
simulator , and I felt I owed
4:37
that to my dad
4:39
, who was an obstetrician , and that was
4:41
a successful project . It took
4:43
a while to get it to market , but
4:46
the Lucina Childbirth
4:48
Simulator is now also commercialized
4:50
by CAE Healthcare
4:52
. In two phases I moved
4:54
back to the French Pyrenees , which is
4:56
where my wife's from , and
4:59
I now live in a small farm
5:01
on the French side of the Pyrenees with
5:04
my wife and donkey . Our kids
5:06
are in Paris . But then
5:08
I did play a role in the
5:10
SESAM Society for
5:12
a while and right now my
5:14
most important research with the
5:16
University in the Netherlands is on what we call
5:19
explanatory models . So it's
5:21
a visualization of complex
5:23
underlying physiology to help
5:26
acute care physicians think
5:28
in very critical situations
5:30
. So that's in a nutshell my
5:33
path , my 36
5:35
or seven years long path
5:37
through simulation .
5:39
I think that's already a mic drop , milen , that's
5:42
just like OK , whoa , that's
5:45
pretty incredible . I'm looking at Deb's
5:47
face . You got to close your mouth
5:49
a little . It's been open for too long , thank
5:53
you . Where to start . I
5:55
mean one is , I think , the HPS . The
5:58
HPS , when it was released , was
6:00
groundbreaking in regards
6:02
to the with an ithotis and
6:04
pushing CO2 and
6:06
being able to have that level
6:09
of fidelity . One how long did
6:11
that research and development take ? And
6:13
two once it kind of went to market , what
6:15
were you feeling ?
6:16
Well , the research and development
6:18
took about six years , so not all
6:21
that long , and I
6:24
had to . There were a few very
6:26
nice moments , of course , in the development
6:28
of the simulator . One
6:30
was when I got a very around 1993
6:34
, I believe 30 years ago I
6:36
got a very worried call from an engineer
6:38
who was demonstrating the
6:41
simulator in failed Colorado and he said
6:43
Willem , I'm running
6:45
the COPD patient and
6:47
he's hyperventilating like crazy
6:49
. So what's going on ? I said Well , Ron , what
6:51
altitude are you at ? And it
6:53
turned out the simulator had detected
6:56
the lack of oxygen
6:58
in high altitude and
7:00
so we just had to change one parameter
7:02
so that it would adapt to
7:04
that altitude and
7:06
then we were on the road again . So that was a nice
7:09
, certainly a nice moment in
7:12
our experience there . I also
7:14
remember a little bit later when
7:16
the CAE's predecessor
7:18
, METI , Medical Education Technologies , had
7:20
just built a new plant and
7:24
I was working there with a colleague and
7:26
I left the plant through the back door , worked
7:29
around the plant to get my rental car up front
7:31
and I
7:33
came past the loading dock and there was a truck
7:36
with parts and there was space for
7:38
another truck that was shipping completed
7:41
simulators . And just
7:43
eight years before that those
7:45
were just ideas of a bunch of people sitting around the table
7:48
in Gainesville , florida . So
7:50
there's been lots of interesting moments . I
7:53
can think of EER the television
7:55
series EER using our simulator
7:58
in one of their sequences , newsweek doing a
8:00
special on the simulator . So
8:02
it's been a great ride . And now I'm
8:04
interviewed . Are you guys come on
8:06
?
8:07
Well , it's the gift that keeps on giving .
8:12
I mean , you are one of the pioneers of simulation
8:14
, because when it comes to scaling this industry , especially when
8:16
you started it from modeling and simulation I
8:19
do like how you also put it
8:21
that way . In 86
8:23
, there were people doing simulation , but it
8:25
was very hard to connect the dots , and obviously
8:28
through internet it's much easier
8:30
and within healthcare organizations we're then
8:32
able to then connect even more to the organizations
8:35
. We're then able to then connect even further
8:37
by Congresses and Congresses and memberships
8:39
, but also through
8:42
other types of media such
8:44
as print , digital and so on , with
8:46
what we're doing . But I do know that there's
8:48
also something that you've put into
8:50
print . That's called the Dahls Engineering Book
8:52
. I want to touch on that a little bit
8:54
if you can tell our listeners something about it
8:57
We'd be happy to .
8:58
That's one of so . My major talent
9:00
is , I believe , is to get myself in trouble
9:03
, and the Dahls engineer was a good
9:05
example of that . So
9:07
I was planning to write
9:09
two books , but they both and
9:11
I'm still planning on those but they had co-authors
9:13
and they weren't ready . So I
9:15
had started to write down just a little
9:18
bit about my convoluted
9:20
life , mostly for my children , because they
9:22
hear some stories but it's complicated
9:24
. So , and then I ran into
9:26
an old friend from New Orleans
9:28
and I hadn't seen
9:30
her in 34 years and
9:33
she was writing her own autobiography
9:36
, and so I told her about the two chapters
9:38
I had at the time and so I talked
9:40
about that and she encouraged me
9:42
to keep on writing . And I
9:44
talked to Pier
9:47
Luigi and Grazia , whom you've
9:49
interviewed , and at the time
9:51
I was writing articles I'm
9:53
still writing articles for the magazine Simzine
9:55
and he said oh , that's nice , send me a chapter
9:58
. So I did , and a
10:00
week later we had a verbal
10:02
agreement on a short autobiography
10:05
which was about , well
10:08
, mostly about my life and
10:10
complicated path through
10:13
four continents
10:15
and 14 cities and villages and so
10:18
on , but also about 30 years in
10:20
medical simulation . So , and that book
10:22
was released at the most
10:25
recent SESAM conference . So
10:27
it's and the reason it's called the Dahls
10:29
Engineer is that for
10:32
a while I lived in two
10:34
places in my village where my
10:36
wife and children lived and the Pyrenees , and
10:38
I still had the research team , my research
10:41
team in Porto that developed the delivery
10:43
simulator . So I had a small house in Vila
10:45
Novodegaia , which is on the other side
10:47
of the river from Porto , and
10:50
my neighbors there had seen
10:52
me on television talking about the
10:54
delivery simulator and other simulators
10:56
and so they called me who engineered
10:59
those bonekos in Portuguese
11:01
, which means the Dolls Engineer . So
11:03
we , Pier Luigi , and I thought that was
11:06
a nice potential
11:08
title for the book . So , yeah
11:10
, there's a . It was . It was
11:12
very enjoyable to write it from a
11:15
personal point of view , but it
11:17
was also nice to describe
11:19
in an informal way some
11:21
of this surprising history
11:24
of yeah , no longer training
11:26
on animals and real patients . That's what it
11:28
was about for me .
11:30
I want to pick up a copy of the book and I want you to
11:32
sign it . But
11:35
if we , we can include that link
11:37
in the show notes . So if people do want to purchase
11:39
it , that's through where now For
11:41
?
11:42
now , because we're talking the publisher
11:44
, which is the same publisher as for Simzine
11:46
, so it's called Simedita , is
11:49
talking to Amazon , et cetera , but for
11:51
now it's the publisher is the only site
11:53
that sells it . So well , we'll
11:55
, we'll put it . If you can put a link , that would
11:57
be great .
11:57
Yeah certainly yeah .
12:00
Perfect .
12:00
Will you be at IMSH ?
12:03
I may . I don't cross
12:06
the ocean that often anymore for
12:08
a number of reasons , so I
12:11
don't know yet . I will
12:13
be visiting in October . I
12:15
will be in North Carolina and I will actually
12:17
be visiting another piece
12:19
of simulation history . So Mike
12:21
Bernstein , who took
12:23
over METI and who then sold it
12:25
to CAE healthcare , is
12:28
a good friend and he has just moved to
12:30
North Carolina and I'm going to visit him
12:32
. So we'll have a lot to talk about . But I'm
12:34
still not sure about IMSH .
12:37
Okay , all right . Why don't
12:39
you tell us a little bit more about Simzine
12:41
, the magazine , the ?
12:43
Yeah , I'm very glad to do that . That was
12:45
I got involved with Simzine
12:48
, I think around the
12:50
previous SESAM
12:52
conference , in which was
12:54
in Seville , the first conference
12:56
after COVID , so it was a very exciting
12:59
European conference and and
13:01
I like Pier Luigi and we liked each other
13:03
right away and he's
13:05
the editor-in-chief of Simzine . The
13:08
two aspects I like most about Simzine
13:11
are maybe three , but it definitely
13:13
two is that it's Multilingual
13:16
. So it's it's in English , but
13:19
it also has Italian and Spanish versions
13:21
. All all the articles are translated in
13:24
between those languages and
13:26
it has both a paper and an electronic
13:28
version . So on the paper version you
13:30
get , obviously you get just one language
13:32
, but there's always a QR code if
13:35
you don't read the other language . So
13:37
if I try really hard , I
13:39
can read Italian if it's about simulation
13:41
, but but I , yeah , I
13:44
can't read English and Spanish without
13:46
without too much effort . So
13:48
those I like those two aspects , the Multilingual
13:51
aspect and and the fact that it's
13:53
both on paper and then in
13:55
the electronic format , and it
13:57
also gives quite a bit of attention to technology
14:00
, which had a little bit disappeared from
14:02
the programs of the of the international conferences
14:05
, and I don't mean obviously
14:07
clinical aspects and educational aspects are
14:09
the most important aspects in our domain , but
14:12
the the tools , the technology , software
14:15
is important as well , so there's room
14:17
for that . So I'm very happy to
14:19
To participate in Simzine
14:22
, and just today . The next issue
14:24
is number 10 is
14:26
going to press today and
14:28
I interviewed one of my former Portuguese
14:31
students , so In Portuguese , so
14:33
we added a language to the journal . So
14:35
we're very happy about that . Not
14:37
so much for the Portuguese people , because they
14:39
, most of them , read and and
14:41
write English , but of course , brazil
14:43
is a big country and
14:46
giving people Well , like
14:48
people in Italy and Spain and
14:50
and Brazil access to important
14:52
information about simulation is very important
14:54
. So , and not all of these people read
14:57
English . So I'm very happy with this
14:59
journey , I'm very glad to be able
15:01
to contribute to it .
15:03
Thank you .
15:04
I think I saw
15:06
you at CSAM this year because I was
15:08
also at the conference . Unfortunately didn't know each other
15:10
then , but can you tell
15:12
us about the conferences here , how it was received
15:14
in 23 or how you've seen it
15:16
developed throughout the years ?
15:18
Well , that's what I'm sure interview
15:20
, because I was too busy Inventing
15:24
and raising my first child
15:26
to go to the first CSAM conference . But I
15:28
think I've been to all CSAM conferences since
15:31
and next year is , I
15:33
believe , conference number 30 or
15:35
29 , and the society exists
15:37
, has existed for for for
15:41
30 years . So
15:43
what I liked
15:45
about the last conference
15:48
in Lisbon was , of
15:50
course , well , we had one conference
15:52
before , after COVID . I mentioned the civil
15:54
conference , which was was a blast being
15:57
being able to go to a conference again and
15:59
face-to-face interaction and and
16:01
the numbers kept rising
16:04
and and Lisbon was was very much
16:06
a success and One of
16:08
the factors of success of
16:10
the Lisbon conference , I think , was there was there
16:12
. Well , there's a very good chair
16:14
of the scientific chair of the conference
16:17
, Christina Gias Navarro
16:19
, and she works in close
16:21
collaboration with the editor in chief
16:23
of the scientific journal . So Gabe Reedy
16:26
is the editor in chief of advances
16:28
in simulation , which is the scientific journal
16:30
, open access scientific journal of
16:32
CSAM , and so , yeah
16:35
, a lot of into too much very
16:38
interesting conference . I couldn't , couldn't
16:40
go to all the workshops it's , but
16:42
just what I can do is just give
16:45
you a brief Idea
16:47
of the content . I worked with lots of different
16:50
teams . So so the three presentations I
16:52
gave I think do reflect
16:54
the diversity of the conference . I
16:56
did give a workshop with a young in Italian
16:59
investigator , three young
17:01
in tell Italian investigators , on
17:03
Selecting the best simulator
17:05
for your job , and we talked about simulation technology
17:08
and virtual reality in mannequin based
17:10
technology Etc . So there was kind
17:12
of a practical workshop . I presented
17:14
a very theoretical paper on
17:16
a new asset-based balance model for
17:19
general use in acute care simulators
17:21
, together with a group from the Netherlands . And then
17:24
I presented a paper on
17:26
Space medicine and I've
17:29
worked with investigators on the
17:31
Australian space medicine program
17:33
and Because
17:35
the Australians once won
17:37
commercial space flight , for example
17:40
the two-hour flight between Sydney and London
17:42
and you can do that through
17:44
space . But the challenge there
17:46
is not technical Space tourism already
17:48
does that but the challenge is medical . You
17:50
put a young astronaut in a rocket and
17:53
he or she will come out , you , you
17:55
put me in a rocket and and
17:57
there's a big question mark at the
17:59
at the end . So we're using modeling
18:01
and simulation to Well
18:04
, my one of my colleagues , like Swan loan
18:06
and in now back in the Netherlands
18:08
, uses the concept of medical
18:10
Digital twins to
18:12
to simulate the patient and submit the
18:15
patient , a traveler , and the potential traveler
18:17
To the conditions of
18:19
commercial space flight . So I gave a
18:21
presentation on that . So very stimulating
18:23
, very broad conference .
18:26
That's cross-spectrum . I think this is the first
18:28
time I've heard a something with space
18:30
which I , you know I geek
18:32
out on the simulation technician side . The
18:34
space thing is like wait what ? Of course
18:36
I don't have time to go go much into that given
18:39
your background , but I'll follow up on that another
18:41
pod in the future . You know , I think
18:43
, getting back , like just the , the
18:46
atmosphere within Lisbon was so
18:48
many people were probably , you
18:50
know they were very excited , of course , to connect with people
18:52
and I remember there was so much
18:54
connection that was happening , that
18:56
was so great to see again and it's been kind
18:59
of far and in between for a few years
19:01
, so it's wonderful to see .
19:03
Yeah , thank you for your contributions . Now , Willem
19:05
, how did you enjoy your role as
19:07
president of ?
19:10
So well , I enjoyed
19:13
teaching and I love R&D
19:15
, and being a SESAM
19:17
president was more of a okay
19:19
, well , this needs to be done , Somebody needs to do
19:22
it . But I think I got involved
19:24
in 2003 or four or so and
19:26
spent six years on the executive
19:28
committee in two years as a president
19:30
. But in 2003
19:32
, it was kind of urgent
19:34
because we had 40 paying
19:38
members registrants . So
19:40
we needed to do something or the society
19:42
would disappear . And over the years , the
19:44
last conference I was involved with in
19:46
that period had 400 paying
19:50
registrants in Copenhagen
19:52
in Denmark . So , yeah
19:55
, it was a successful ride and
19:58
of course , that was the trend of the time . The IMSH
20:00
increased numbers as well . But
20:03
it was a bit of a challenging time and
20:05
we really needed to be efficient
20:09
to make sure the society survived . And
20:11
we did , and by now we have 1100 or 1200
20:14
registrants . So I think
20:16
we're certainly out of the woods in those
20:18
organizational terms .
20:20
And I mean seeing that growth throughout
20:23
the years and , of course , there's nothing consistent . There's
20:26
this graph that goes up and down and sideways
20:28
and turns over . I think there's
20:30
a I don't want to say a refound , but there's
20:33
a focus within healthcare simulation
20:35
, as we can see these numbers growing across the board
20:37
with all healthcare organizations . But
20:40
in order to continue to increase that simulation
20:42
footprint in Europe , what would you recommend
20:44
or where do you see certain trends going ?
20:48
I'm sorry to say that , but I
20:51
don't know , it's been a while
20:53
. I mean , I left the Netherlands in 1985
20:55
, so I don't really think in a national scale and
20:58
I don't think that much at a European scale
21:00
either . What I would like to
21:02
contribute , if I may turn
21:04
the question that way , is
21:07
that I would like for simulation worldwide
21:09
to become more visual and
21:12
to show more of what
21:14
goes on inside the patient and anatomically
21:17
and physiologically , and we've
21:19
been working on that in the context
21:21
of what we call explanatory models and
21:23
the other big thing . And that's , I believe
21:26
, a holy grail for a lot of
21:28
simulationists . And again , it doesn't really
21:30
matter which country or which continent
21:32
you are on . We'd like to get
21:34
objective performance indices and
21:37
we can obtain those . For example
21:39
, if we look at myocardial
21:41
perfusion and oxygenation
21:43
or cerebral perfusion and oxygenation , and
21:46
if you have a model-driven simulator
21:49
, those indicators are available and
21:51
we don't use them and we
21:53
would be able to tell how a
21:55
simulated patient's brain or heart
21:57
would have been doing . And maybe later on we'll look
21:59
at the kidneys etc . But
22:01
if we start with the vital organs , we
22:03
could provide objective
22:05
performance indices and I
22:07
really think that that would affect the simulation
22:10
around the world and , if
22:12
I do , you make me think about Europe
22:14
. So Europe's challenge and
22:17
opportunity is its diversity . I
22:19
mean we have 28 countries , we
22:21
all speak different languages and
22:24
we have all different healthcare systems . So
22:26
huge challenges but also huge opportunities
22:28
. And we can experiment
22:30
something in Denmark and then , if it works , apply
22:33
it in Germany and then all
22:35
over the European Union . So there's
22:37
yeah , it's quite
22:40
a challenge , and if we meet those challenges
22:42
we create a lot of new things
22:44
in Europe . But again , I
22:46
don't think we're SESM definitely
22:49
is not thinking just Europe . It's
22:51
by origin in European society
22:53
. We get people from the
22:55
Arab world , from Australia
22:57
, from the US , so it's a
23:00
Europe-centered international conference .
23:02
That's how I look at it , yeah
23:04
, and I think it's great . I mean hearing more visual
23:07
cues . I think trying
23:09
new things is always going to be important , because
23:12
we can't just keep doing things the way we were . I
23:14
really like that you would highlight that aspect
23:17
, doing something a little differently . So
23:19
thank you .
23:20
And think about it . My
23:23
maternal grandmother was one of the
23:25
first female radiologists in the Netherlands and
23:29
being able to , I told
23:31
the other kids in school that my grandmother
23:33
looked through people and they didn't believe me , but
23:35
it was true . And being
23:38
able to look inside people
23:40
without opening them up has
23:42
totally changed healthcare . And
23:45
I think we could do a similar change
23:48
in simulation as well , and there
23:50
are already some simulators out
23:52
there that do that that look at anatomy
23:55
and physiology using augmented reality
23:57
, and I just would like to
23:59
see more of that , and I think it will change
24:02
the mental
24:04
models that the healthcare providers have if
24:06
they really have a clear picture of what's
24:09
going on inside their patients .
24:12
Yeah , I think the Simzane magazine
24:15
, being digital as
24:17
well as on paper , is also
24:19
aiding to spread the word
24:21
, and congratulations on your 10th
24:23
episode this week .
24:26
Yeah , thank you . It's going to the
24:28
printer today . I
24:30
had somebody on email earlier
24:33
to provide some
24:35
corrections .
24:36
Are there any parting words that you'd like
24:38
our listeners to hear from you ?
24:41
So I feel a bit sorry that you have to listen
24:43
to the fossil
24:45
that I am in this field , but
24:49
it's certainly despite that , it's still
24:51
a young field and it needs growth
24:53
and maturing . So I would
24:55
encourage you to keep the good work
24:57
coming , and that's true for the same cafe
25:00
as well . So thank you .
25:02
Well , thank you for your contributions , people
25:04
like you and where we
25:07
need to pass on that knowledge that you've accumulated
25:10
for decades . And
25:12
I don't want to say it's a shortcut , but it's
25:14
the same thing as a good book , right , you
25:16
can go through the lessons yourself and learn it
25:18
the hard way over years , or you can read a book
25:20
and shave off a couple of years . But
25:22
I think , with the world of simulation , because
25:24
of what path you've had to forge , as
25:27
well as many others , but there's so
25:29
many ways that we can say , ok
25:31
, we know this doesn't work , because here's the data . And
25:34
if we're able to show the data based off what you've
25:36
already presented and accomplished , then we're
25:39
able to actually focus our time , energy , resources
25:41
on what really matters .
25:43
That's a great observation , and the inventions
25:46
and the innovation is important , but documenting
25:48
the data is probably just as
25:50
important .
25:52
Definitely , so thank you .
25:54
Yes , it is very , very important to
25:56
make sure that we learn
25:59
from different sources and learn the
26:01
origins . I'm really
26:04
fascinated by your story . I
26:06
can't even imagine what it must have been like
26:08
to be one of those original five coming
26:11
up with the first human patient simulator
26:13
.
26:15
Well , read my book . Yeah
26:20
, yeah , it's mostly
26:22
stories indeed , and I do
26:24
think that we also live by those
26:26
. And then , of course , we need the scientific
26:29
journals and the scientific books as well , but
26:31
a lot of what we do is
26:34
mostly easily transmitted by stories
26:36
.
26:37
Yes , all right . Well , thank
26:40
you , and to you guys Good evening
26:42
, and to the rest
26:44
of our guests Good morning , Good afternoon
26:46
, wherever you're at . Thank you
26:48
and happy simulating
26:50
.
26:52
Thanks to Echo Healthcare for sponsoring this
26:55
week's podcast . Contact
26:57
Echo Healthcare to find out more about
26:59
their new seven Sigma intubation
27:02
and airway management task trainers
27:04
. Thanks
27:13
for joining us here at The Sim Cafe
27:15
. We hope you enjoyed . Visit
27:18
us at www . innovativesimsolutions . com
27:23
and be sure to hit that like
27:25
and subscribe button so you never
27:27
miss an episode . Innovative
27:30
Sim Solutions is your one
27:32
stop shop for your simulation
27:34
needs . A turnkey solution
27:37
.
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