An exclusive audio archive from Thursday, April 28's webinar from The Social Customer to discuss The Community Roundtable's 2011 State of Community Management Report and featuring Social Media Today CEO Robin Carey, The Community Roundtable founder Rachel Happe, Dan Brostek of Aetna and Cindy Meltzer of Isis Parenting. The webinar, building on the report, is a compilation of lessons learned from community, social media, and social business professionals at companies like SAP, Aetna, EMC, H&R Block, Allstate, Unilever, CSC, Booz Allen Hamilton, Ovation, HP and many others.

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