A loyal following has grown for the Tuesday night #CustServ chat at 9 p.m. ET on Twitter, co-founded and hosted weekly by author and speaker Marsha Collier (@MarshaCollier) and CEO of Chalkboarder, Jeffrey J Kingman (@JeffreyJKingman). The chat centers around a topic relevant to customer service thought leaders and managers. We got the founders and a few key contributors together to talk about the last year and what they've learned. Listen below!
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