Our guest for this episode is Mahad Ahmad, the Product Manager for RepairDesk 2.0. Mahad has been leading a year-long effort by RepairDesk to revamp its software for a new generation of repair shop users.In this episode, we talk about the circu

Episode 10 - Reinventing Business with Tony Mastronardi

Sep 2nd, 2021 55m 4s

This episode's guest is Tony Mastronardi, the CEO of the diagnostics company BuyBack Booth. Tony shares with us his vision of the repair industry and serves his professional experience as a case study in reinventing your business. Our discussio

Episode 9 - Secrets of a UK Apple Specialist with Bryan Holmes

Jul 28th, 2021 53m 17s

Our guest for this episode is Bryan Holmes, Managing Director of iStation, a UK-based independent Apple support service.Bryan's story chronicles the humble beginnings of iStation as an independent repair shop that serviced Apple products and th

Episode 8 - Building a Buyback Business with Sayed Ahmed

Jun 10th, 2021 51m 48s

This episode's guest is Sayed Ahmed, co-owner of iTechshark, a prominent cell phone repair store in Ballwin, MO with Apple-certified technicians.Sayed shares with us his work on a new buyback software that he's been developing called Buyback.ai

Episode 7 - The Secrets of Marketing with Cory Farrugia

May 27th, 2021 50m 58s

WARNING: Low audio quality podcast. We apologize for the inconvenience.In this episode, we talk to Cory Farrugia, Co-Founder of Repair Lift Marketing for some great insight. Cory discusses a number of secret tactics that repair shop owners can

Episode 6 - Understanding Right to Repair with Kyle Wiens

Apr 29th, 2021 43m 44s

The State of Repairs goes live with Kyle Wiens, Founder and CEO of iFixit in a conversation about the Right to Repair movement. Kyle has been leading the front in securing the consumer's right to repair in the United States and across the world

Episode 5 - Lessons from Partnering with Walmart with Timothy Phelps

Mar 10th, 2021 42m 44s

This episode of The State of Repairs features Timothy Phelps, the COO of Techy by Dr. PhoneFix as our guest.Tim started his business with the family back in the early '00s. What started as a single store soon grew to a franchise with 40 stores

Episode 4 - Automation & Processes Bring Success with Israel Quintal

Mar 4th, 2021 1h 20m

The State of Repairs talks to Israel Quintal, Co-Founder and CEO of AdCentral, an automatic video marketing platform geared at repair shops and other businesses.Israel's history with the repair industry is a long one. He started his repair busi

Episode 3 - Build a Bigger, Better Repair Store with Ahmed Abusharbain

Feb 23rd, 2021 48m

In this episode of The State of Repairs, we talk to Ahmed Abusharbain, motivational speaker and CEO of Unlimited Prepay Distribution and UPPLuck, a marketing firm for cell phone and wireless stores. Ahmed has had a long history in the mobile re

Episode 2 - The Importance of Training with Nicole Russell

Feb 16th, 2021 55m 53s

The State of Repairs talks to Nicole Russell, CEO of Cellbotics based in Norcross, Georgia, US. Nicole's company works with repair shop owners and technicians to train them and help them work on repairs, among other things.Nicole's background i

Episode 1 - How to Make Million Dollar Sales with Denis Gutsu

Jan 26th, 2021 54m 7s

For the first episode of The State of Repairs, we talked to Denis Gutsu, owner of First Response Phone Repair in Sacramento, CA, about how he achieved over $1 million in sales in 2020.Denis, a user of RepairDesk, talks about the importance of h

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