Karen Bosher, a seasoned professional in the UK hospitality industry, joins host Andy Goram to discuss how UK Hospitality can become a stickier industry. With a diverse career spanning major corporations like Marks & Spencer, Mothercare, and Greene King, Karen brings a wealth of experience and insights to the conversation. As they delve into the challenges faced by the hospitality industry, Karen emphasizes the importance of attracting and retaining young talent, particularly Generation Z. She believes that the pandemic has only accelerated the need for change, shedding light on issues that were already simmering beneath the surface. Her unique perspective offers valuable insights for UK hospitality professionals seeking to navigate the evolving landscape and create compelling careers for young talent.

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Key Takeaways

• The key challenges facing the UK hospitality industry and how to overcome them.
• Effective strategies for attracting and retaining top talent in the competitive hospitality industry.
• The importance of fostering diversity and inclusivity in your workforce and how it can drive success.
• The impact of technology on employee experience and how to leverage it for a more engaged workforce.
• The evolving needs of the workforce and insights on how to stay ahead in the hospitality industry.

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Key Moments

The key moments in this episode are:00:00:10 - Podcast introduction 00:02:07 - Challenges in the Hospitality Industry 00:04:15 - Karen's Background and Experience 00:06:26 - The State of the Hospitality Industry 00:09:23 - The Employer's Role 00:15:15 - Strengthening Relationships Between Educators and Employers 00:16:04 - The Challenge of Appealing to Younger Workers 00:19:35 - Creating Compelling Job Opportunities 00:20:20 - Relevance, Authenticity, and Stigma 00:23:38 - Perception of Hospitality as a Career 00:29:58 - The need for inclusivity in the hospitality industry 00:31:15 - The growth of women's sport in pubs 00:33:34 - Changing attitudes towards gender and inclusivity 00:36:46 - The role of AI in the hospitality industry 00:39:29 - The future of hospitality and the value of human interaction 00:45:30 - Industry Conditions and Work-Life Balance 00:46:10 - Industry Reputation and Growth 00:46:27 - Sticky Note Wisdom00:46:52 - Conclusions

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Get the full transcript of the episode here