David Liddle, CEO of the TCM Group, talks to your host, Andy Goram and shares his expertise on creating a culture of fairness and authenticity within organisations. Andy talks to David about his background in mediation and restorative justice and how that led him to recognise the importance of dialogue, empathy, and engagement in effectively resolving conflicts and building sustainably enabling workplace cultures.

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Key Takeaways

• The power of purpose and culture.
• What makes an effective conflict management strategy.
• Why traditional conflict management systems fail, and how to change them.
• The power of a culture built on fairness and authenticity.
• The transformation of HR leadership.

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Key Moments

The key moments in this episode are:00:00:10 - Introduction to the episode00:03:11 - David's Background and Purpose 00:12:17 - Award-winning Project with Burberry 00:14:54 - Organisational Response to Pressure and Challenges 00:15:28 - The Importance of Compassion in Management 00:16:12 - Impact of Inaction on Individuals 00:19:10 - Compassion as the Currency of Successful Organisations 00:22:44 - Changing Attitudes and Policies 00:27:45 - Implementing Consistency and Objectivity 00:30:03 - The Powerhouse Resolution Centre00:32:51 - Shifting Organisational Value 00:36:23 - Transformational Culture Through Alignment 00:41:20 - Transitioning to a Restorative Approach 00:44:23 - Creating Culture Hubs 00:44:36 - The Importance of Dialogue 00:45:54 - Sticky Notes of Wisdom00:47:58 - Podcast close

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Join The Conversation

Find Andy Goram on LinkedIn hereFollow the Podcast on Instagram hereFollow the Podcast on Twitter hereFollow the Podcast on Facebook hereCheck out the Bizjuicer website hereGet a free consultation with Andy hereCheck out the Bizjuicer blog hereDownload the podcast here----more----Useful LinksFollow David Liddle on LinkedIn hereVisit the TCM website hereFollow David Liddle on X hereFind out about Total Quality Management hereFind out about the Kaizen Principles hereWatch David Ulrich on Paradox Navigation here

Follow Claire Salter from Burberry on LinkedIn hereFind out about the Burberry Hub hereRead Baroness Casey's review of The Metropolitan Police hereFind David's book Transformational Culture hereFind David's book Managing Conflict hereFind the People & Culture Association here

----more----Full Episode Transcript

Get the full transcript of the episode here