“These are messy questions in nature, and it's hard to get an answer to them when you have so many different conversations happening in real time, across so many customers. So we make sense of all that messy data with our technology. And then we provide a visualization of those conversations, those mentions, so that leaders can understand how to make better, faster business decisions that serve the needs of their patients.” - Sonciary Perez
In this episode of Tactical Friday, Sonciary Perez gives us an opportunity to know a little bit more about Quala and what they provide as a resource. Listen in and make more data-backed decisions through the Frontline Intelligence Platform.
Sonciary explains further that for B2B SaaS companies and how it allows their technology to stay really close to your customer base. Through conversations, Sonciary’s team will automatically bring that data into Quala which makes sense of all the data with their technology. They provide a visualization of those conversations, those mentions, so that their leaders can understand how to make better, faster business decisions that serve the needs of their patients.
Sonciary explains further how customers can email them, can chat with them, get in Zoom calls with their customers in order to ask for survey information and much more. They have set up teams to have these conversations and there are so many team members interacting with customers, whether they are executives, product managers, customer success, and support industry. In sum, it is their desire to provide their customers any way to get ahold of them and for them to enable their teams to have so many one-to-one conversations. They were able to achieve this by building what they call, “The Frontline Intelligence Platform” and what that means is that they are allowing or bringing in any channel where these conversations and interactions are happening with and about their customers into their platform so that leaders can mine the data and understand at scale, what is the qualitative narrative around their customers experiences are. So that they can build better experiences with their technology.
[00:01 - 01:23] Opening Segment
[01:23 - 04:19] Focusing On Growth and Focusing on Maintaining Customer Interaction
[04:19 - 11:43] Innovation Starts With The Customer Base
[11:43 - 12:19] Closing Segment
Key Quote:
“If we want to discover who our ideal customer profile is and we want
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