Jay Thompson is a long time REALTOR and currently serves as the Director of Industry Outreach for the Zillow Group.     In this episode, Imran and Jim talk to Jay about being an eight-year "overnight success" through his blog, ThePhoenixRealEstateGuy.com, which reached over 1 million unique visitors annually.     In the second part of the pod, we deep dive into conversation about online reputation management, how to handle aggressive online trolls, and staying professional while handling frustrating reviews.     You’ll love hearing Jay. You’ll love hearing me.     Jim…. well….. #Meh