Part 2 of our episode with Tejas Vyas is here! Tejas Vyas is the Head of Product and Design for BigBasket, India's leading online grocery store. After the lockdown in March, BigBasket lost almost 80% of its workforce as their delivery personnel rushed back home - while their daily active user base increased almost 10x overnight. Tejas talks to us about the advice he has for non-technical Product Managers, who his favourite people in the industry are, what metrics he tracks for a billion-dollar company and the role that support plays in BigBasket.