Mahendra Mane leads the Customer Solutions team for South East Asia at Vonage. Over the course of his career, he has been a cloud communications consultant and evangelist with extensive experience in communication and collaboration solutions in SAS, CPAAS and On-premises offerings. During his 17 years of industry experience, he has gained expertise in solution design, pre-sales, delivery, and implementation that have helped customers solve critical business problems and drive efficiency. 

We cover:

• How to manage customer expectations?
• What goes into stellar customer service?
• What are the best practices when choosing an AI chatbot?
• What does the future of customer support look like?