Dipu K V is the President - Head Operations & Customer Service at Bajaj Allianz General Insurance. He is a global award-winning digital transformation and innovation leader and drives digital transformation, innovation & industry leadership at Bajaj Allianz leading a team of over 1600 people in 170 locations, leveraging fintech / insurtech start-ups globally. Prior to insurance, he worked at GE Capital for 20 years, fusing digital transformation & 6 sigma to redesign business models.

We cover:

• What are the biggest customer support challenges you’ve faced?
• What is the organisation structure for customer support?
• How do you track the effectiveness of customer support?
• How have your support teams grown and evolved in the last few years?
• How has conversational AI helped enhance the quality of customer support?