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The Westminster Tradition
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The Westminster Tradition
The Westminster Tradition
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With a decade as a Commonwealth Secretary, and two more as Australian Public Service Commissioner, it is no surprise Robodebt Royal Commissioner Holmes turned to Andrew Podger AO for expert advice on the operation of the public service.In this
What does the community want more - every last transgressor to be punished, or government to keep out of their business?How can regulators keep pace with changing community expectations about what is ‘appropriate’ - and, indeed, what is a workp
In episode two of this mini-series, we pick up the story of the Essendon supplements scandal from the perspective of the investigators.In this story we hear how ASADA ends up in the middle of a media fire storm, with inadequate regulatory power
“Lack of good governance is why good people did bad things at Essendon Football Club”. So says Lindsay Tanner, former Minister for Finance, and President of the Essendon Football Club from 2015.In this mini-series, Caroline tries to convince us
In the second of two follow ups to her interview at the end of 2023, Sue Vardon dives deep on her commitment to training Centrelink staff, including the establishment of an in-house Registered Training Organisation (RTO).Now for some appropriat
In the first of two follow ups to her interview at the end of 2023, Sue Vardon returns to share her thoughts on the dangers for Senior Executives who outsource considerations of legality to the lawyers.Now for some appropriately bureaucratic di
'Do it now, get it right later': payment (in)accuracy in Centrelink - setting the stage for Robodebt
Centrelink is not alone in having a push and pull between the investment required to get it right up front, versus the convenience of fixing things up later.We discuss the old chestnut 'fast, cheap, good - pick two' , and the less obvious costs
If you knew your IT system was unreliable, wouldn't you keep some manual checks to make sure it doesn't go wrong? Not if you're Post Office, and desperately looking for savings. Especially if you've just lost your biggest revenue source, in the
Despite hundreds of technical issues and continuing delays in meeting quality requirements, in January 2000, Post Office Board accepted the Horizon IT system as its own.In this episode, we discuss how hard it is to say 'stop' in the middle of a
Why was the Post Office's Horizon IT system so error ridden in the first place?And is the false conviction of nearly 1000 postmasters really Tony Blair's fault in the end? (Spoiler alert: probably not.)In this episode, Caroline takes us through
Season 2 kicks off with a deeper look at the British Post Office fiasco.Gaslighting critics, false confessions, aggressive litigation tactics, challenges with redress, and no accountability from senior leaders - sound familiar?Nick Wallis BBC4
In this special holiday bonus, inaugural CE of Centrelink Sue Vardon AO joins Danielle and Caroline to talk through her submission to the Robodebt Royal Commission. Her submission outlines the changes in Centrelink that made Robodebt possible -
Much of the evidence heard by the Royal Commission was from people who didn't know what was happening - either because they were too junior to have all the information, or, if they were senior, too busy to have stopped and asked the question.Pr
In this in-depth and wide-ranging interview, Dr Darren O'Donovan, Senior Lecturer at La Trobe University Law School, reflects on what it was like being on the outside looking in at Robodebt. *This was recorded before the release of the Govern
In this episode, Danielle and Alison bring the conflict on their views of behavioural insights. Danielle thinks it's a revelation that government started thinking about its customers and what works for them. Alison thinks it's oversold, and not
Christmas leave plays an outsize role in Robodebt. Danielle takes us through some of the questions raised about Christmas leave, including who holds the can when people are on leave, and how 'hovering' while you're on leave can confuse and dise
In September 2014, at the very moment DHS invents Robodebt, the APS receives a frank assessment of its limitations in the form of the Final Report Home Insulation Program Royal Commission.In this episode, a review of the 'pink batts' Royal Comm
In our final episode on the algorithmic nature of Robodebt, we tackle the implications of algorithms being commercial in confidence property of third party providers, legacy ICT systems, plus recognise we need to lean in to understanding AI an
How will automation impact the ability of people to seek review of administrative decisions by government agencies? In this episode, we talk about the human bias toward thinking computers are right, and take a brief digression into another pub
The first of a number of episodes on the algorithmic nature of Robodebt.This episode focuses on big data in government - what we know about it, the ways in which data can be hard to use, and the supreme importance of context. Danielle talks abo
Why can it be hard to hear whistleblowers in big organisations? Caroline takes us through Kathryn Campbell's response to whistleblowers that come in via the media and come in via the union, and thinks there's something in that. Alison thinks it
In this special episode, Caroline and Danielle unpack their feelings about the Royal Commission Report, five days after its release. We also pick through some of the Commissioner's key findings, as they relate to things discussed in previous ep
In the second episode of two episodes exploring the culture in DHS and how it contributed to Robodebt, Danielle takes us through the pressures being experienced on the frontline in Centrelink. From the rise of employee engagement surveys, the u
In this episode, Caroline takes us through the tick-tock of how, in late January and early February 2015, DSS went from having legal advice that said Robodebt was unlawful, to waving it through the Budget process. We discuss how something that
In this episode, Caroline takes us through how DHS responds in early 2017 when things start hitting the fan. Aggressive defence is the name of game in the media, while in the background frantic efforts are made to improve 'the customer interfac
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