We all know, as small business owners, that client experience is everything. I was reminded of that after a visit to the hairdressers just before Christmas that left me in tears. This week I share my story and a reminder that it's about how we make people feel, not what we do or sell that really matters.
Show Notes & Episode Links can be found on the website at: https://www.thismamameansbusiness.com/episodes/29
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