In this episode of TIBCO Tech Talks, Darren Crowder Head of Solution Engineering for UKI & Netherlands at TIBCO sits down with Frits Snijder, IT Integration Manager at PostNL to discuss the changing world of e-commerce and the complexities that come with it. He will discuss changes to PostNL's ecosystem, the growing number of carriers, increasingly complicated deliveries, and responding to high expectations regarding customer service and customer experience.