In this episode of the podcast, Charles dives into the crucial aspect of professionalism in real estate, starting with the simple act of answering the phone. He recounts a memorable experience where he called a competitor's office and encountered unprofessionalism that bordered on absurdity. From receptionists who casually disclose sensitive information to agents badmouthing competitors, Tarbey highlights how such behaviour can tarnish a company's reputation and cost them deals.