This is Part 1 of a fun episode of Train Talk, where Rebecca and Monty talk with the Customer Experience expert at Texas Central, Graham Leech, who leads the team responsible for making the train as comfortable, enjoyable and convenient as possible for all riders. In Part 1, we talk about what goes into creating a great customer experience from a door-to-door perspective, why this technology is right for Texas, and specific benefits of the system from a future rider’s point of view.  

Plus, we take a couple of minutes to watch Texas Central’s “Life on the Fast Train” video with Graham and get his thoughts on the experiences of one future rider.

Remember, Train Talk is now available in audio-only format on iTunes, Spotify, Podbean or wherever you get your podcasts, so be sure to listen and subscribe!