I was honoured to give my views on the future of the copper network in UK to the Federation of Communication Services annual Comms Provider event this year.

My crystal ball is as flawed as most peoples, but I took the opportunity to look back at customer behaviour over the last 20 years, took current analysis and then looked forward.

Ultimately, the customer is in charge of our collective destinies, the question is, what are we going to do about it?