Diane Jones is a public relations and communications pro, who explains the right way to do communications during this crisis. Diane teaches us how to break through all of the noise in the marketplace. The key is to know who your target audience is and what they need to hear and where they will hear it. Not every audience is on every platform. We discuss how there’s no amount of PR that can replace great customer service. But if a company makes a mistake, and mistakes do happen, then it’s the way the company fixes the mistake that leaves the lasting impression. Tune in for the good, the bad, and the ugly stories of the world of PR. About Diane Jones – Diane Jones is a 25-year veteran of public relations and marketing. She has worked for businesses, nonprofits, local governments and for agencies, so you could definitely say she has done it all. Diane specializes in working with local governments and nonprofits, but is also passionate about helping small businesses with their communication needs. She lives in Florida in the Tampa Bay area with her husband, son and two dogs. Links: http://www.djpublicrelations.com/ To learn more about your host, Catherine Avery: Productivity by Design Facebook Page and LinkedIn To connect with Catherine: http://bit.ly/SchedCallPBD *We are a participant in the Amazon Services LLC Associates Program, an affiliate advertising program designed to provide a means for us to earn fees by linking to Amazon.com and affiliated sites at no cost to you. Learn more about your ad choices. Visit megaphone.fm/adchoices