Viraj Tyagi is the CEO of the eGovernments Foundation. In this episode of, ‘Understanding the Future of Digitising Municipal Services’, with Viraj Tyagi, we discussed why digitization is so important for India, and what will be the result of digitising municipal services for the common man and how are we progressing to achieve this goal.

He starts the conversation by helping us understand the different kinds of services that come under Municipal Services and all things that are encompassed in the digitization ambit. Then we discussed the technology aspect and the possibility to develop and adopt sophisticated municipal services mechanisms at the mass level in cities across India. We further talked about the mapping of the services happening in each city and their function. We also talked about the transition from paper to paperless for bringing the services to the people. He further elaborated on the role of visual design, transparency, ease of use and quick redressal of the grievances. He explained about stopping the leakage and breaking the interdepartmental silos. At last, we discussed the lines of hard skills and soft skills required to be able to work in this field of digitising Municipal Services

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Special thanks to the members of the Design Team, National Institute of Urban Affairs (NIUA) and Climate Centre for Cities for constant support. Also, a special mention to Manjaree Dutta and Arunav Moitra for supporting the development of the podcast. The podcast is conceptualised, produced & hosted by Punit Gandhi: https://www.punitgandhi.com/

Music Credits: Navdeep Music https://www.navdeepmusic.com/

Disclaimer: Climate Centre for Cities (C-Cube) is providing this podcast as a public service, but it is neither a legal interpretation nor a statement of C-Cube's policy. Reference to any specific product or entity does not constitute an endorsement or recommendation by the C-Cube. The views expressed by guests are their own, and their appearance on the program does not imply an endorsement of them or any entity they represent. Views and opinions expressed by C-Cube employees are those of the employees and do not necessarily reflect the view of the C-Cube or any of its officials.

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