Welcome to the fifth series of Accommodation Matters – bringing sector experts together to discuss the Higher Education sector’s key issues through the lens of student accommodation. We’re kicking off the new series by looking at the intersection between student accommodation and the hospitality sector.

Host Jenny Shaw is joined by a very special panel made up of student accommodation practitioners with hotel experience - discussing how they’ve applied their hotel experience to the world of student accommodation, whether students should be considered customers, and hotel trends that might emerge in PBSA.

This month’s expert panel is:

• Vikki Welch, Associate Director of Student Living at University of Nottingham
• Karan Khanna, Chief Customer Officer at Unite Students
• Paul Watson, Central Operations Director at Unite Students

The panel is also joined by guest contributor David Marr, Head of Operations for Scotland and the North at Unite Students. He shares his personal experience of leaving home at 18 to work in the hotel sector, and how that’s shaped his view on supporting students as they make the transition to university life.

Accommodation Matters was recorded on 3rd October 2022 and produced by Ed Palmer.