Mark Goulston is a psychiatrist, consultant, and the author of seven books, including Just Listen and Talking to Crazy.

In this episode Mark shares tips on learning to listen including some of the lessons he taught to FBI hostage negotiators.

Ways to learn more about Mark's work:

Website: http://markgoulston.com Non-profit: http://wmyst.org Instagram: https://www.instagram.com/wmystglobal/ twitter: https://twitter.com/MarkGoulston linkedIn: https://www.linkedin.com/in/markgoulston Amazon Book Page: https://www.amazon.com/Mark-Goulston/e/B001IZ2O3W/ youtube channel: https://www.youtube.com/user/markgoulston  Speaker Hub: https://speakerhub.com/speaker/mark-goulston itunes: My Wakeup Call podcast HBR blogs: https://hbr.org/search?term=mark+goulston Thrive Global: https://thriveglobal.com/authors/mgoulston/