Neal LeiningerSenior ConsultantVeris Associates, Inc.It has been written on numerous sites, the challenges of implementing ITIL, the "true" cost, and the "true" return on investment.In our newsletter a few weeks ago, I mentioned how technology has shaped everyday events, like the "Miracle on the Hudson" of Flight 1549 with Captain Sullenberger at the helm. Not only was it the outcome that was
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