Dan Shares his military background and transition: Serving with the USAF as an Intel officer and working with Defense Innovation Unit opened up his interest in technology and working with elite teams.The Transition:- There is no silver bullet- Need have desire and the willingness to research and learn more.  From there, you can build your business acumen and connect with the skills you gained in the military- Do intelligence prep of the battlefield if you will: Assess what organizations are looking for by applying research and strategic thought- Figure out what value you bring to the employer- Networking is vital, have a networking strategy, whether that is by industry, location, etc.  Have a plan and clearly articulate your message (your personal brand)- Translate your skills, it is on you!

Customer Success Manager Role:- Not support, not service: about educating and growing the customers to keep them.  - 3 Major skills: 1- Data Analysis (or information analysis)- So you can put together a story2- Consulting/advisor:  Guide them on potential strategies and how to best use the service3- Selling: Keep them coming back, so there is sales aspect to the role, but is more natural and embedded and doesn't define the role by metrics (not an account manager)- Not the "bartender" but more of the "personal trainer"- Manager of Self and client, not a team.  Heavy cross-functional leadership through collaboration with peers and partners

How to bridge shortcomings:- Research on industry, speak the language (through books, podcasts, networking, formal education, etc)

References:https://www.gsb.stanford.edu/exec-ed/programs/stanford-ignitehttps://www.shift.org/https://breakline.org/https://vetsintech.co/https://bunkerlabs.org/Books: "Zero to One" and "The Startup Game"

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