COVID-19 has driven the biggest single onboarding boom for e-retailers. It’s been stated that eCommerce usage has accelerated 5 years in the last 12 months, smashing forecasts for growth as physical stores have struggled to survive multiple lockdowns.

As merchants switch, pivot and reinforce their digital offerings, in this mini-series by eCommerce platform Visualsoft and payments provider, Klarna we want to uncover how the rapid digitisation of shopping has changed retailers’ decisions and what impact it will ultimately have on their immediate and long-term investment plans.