In episode five of the Voice of the Customer, we talk to Tyson Goeltz, who spreads the gospel about setting expectations, managing them, and delivering on those expectations. After a tragic, but very "national lampoon vacation handyman moment

Episode 4 - Voice of the Customer with Aarthi Gonela - EMPATHY

Nov 2nd, 2020 21m 50s

In episode four of the Voice of the Customer, we meet Aarthi Gonela who really knows how to put the "feel" of a customer experience into words. After a fantastic experience with Overstock.com, she helps our audience understand the importance of

Episode 3 - Voice of the Customer with Freddy and Mary Martinez on Engaged Customer Experiences

Sep 29th, 2020 19m 32s

In episode three of the Voice of the customer, we host our FIRST couples cast. In this episode, you get to hear what customer service means from people who have served their country, a fantastic experience on the Disney Cruise Line, and a mish

Episode 2 - Voice of the Customer & the Simple things when it comes to Customer Experience & Getting Loyal Customers with guest Chris Drury

Sep 16th, 2020 29m 28s

Welcome to our second episode of Voice of the Customer, with Chris Drury. This podcast talks to REAL customers voicing REAL opinions about the good and bad of their customer experiences.In this episode, we talk about a wonderful experience at

Inaugural Episode - Voice of the Customer with Henry Scalfo and the VALUE of Communication

Sep 8th, 2020 16m 37s

Welcome to our first episode of Voice of the Customer, with our good friend Henry Scalfo. This podcast talks to REAL customers voicing REAL opinions about the good and bad of their customer experiences.In this episode, we talk about the Moore

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