Tune in to our latest podcast episode of Let’s Talk Retail featuring Fahed Ghanim, CEO of Majid Al Futtaim - Lifestyle, as we bring you behind-the-scenes insights, insider tips, and stories that define MAF's retail success.

Episode 71 - THE POINT - Abha Project: A New Era of Retail and Hospitality in Saudi Arabia

Aug 31st, 2023 28m 40s

Dive into the heart of Aseer Region in Saudi Arabia as Mohammad Alawi discusses 'The Point', a retail marvel set to redefine Abha's landscape. Discover how this ambitious project promises to blend tradition with modern retail innovation. For mo

Episode 70 - Bridging the Retail Divide - Amplifying In-Store Success with E-commerce Innovations

Aug 4th, 2023 16m 58s

In this episode, we welcome Paul Maguire - Head of Retail Delivery at Endava. Paul is a retail technology expert with a wealth of experience in leading organizations like Kingfisher, Harrods, and Estee Lauder. Join us as we explore global retai

Episode 69 - Speed of Trust and Implications for Retail with Gen Z, Gen A and Millennials

May 4th, 2023 42m 42s

In this powerful keynote speech, trust expert Stephen M.R. Covey, Co-Founder of CoveyLink and the FranklinCovey Global Speed of Trust Practice, sheds light on the transformative role trust plays in the retail industry, particularly in engaging

Episode 68 - Embrace The Digital Change

Apr 5th, 2023 30m 34s

We bring you an exclusive keynote speech by Ted Souder at The Retail Congress MENA Event. Ted is a former head of industry for retail at Google, given at the retail Congress MENA event. In his speech titled "Embrace the Digital Change," Souder

Episode 67 - Unlocking Your Full Potential with AI Software

Apr 5th, 2023 19m 13s

In this episode we are joined by Seb Ingram (www.linkedin.com/in/sebastian-m-ingram), a digital marketing consultant and former content creator with a wealth of experience in SEO and backlink creation. Seb has produced hundreds of high-quality

Episode 66 - Shopping Malls a Heart of Community that Strengthens Family Bonds

Mar 1st, 2023 27m 39s

A Shopping Center to be proud of! Join us with Nancy Nese Ozbek, General Manager of Times Square Center. Lets dive into the benefits and significance of shopping mall and how it is important to the community, sustaining family bond, and child d

Episode 65 - From Ecommerce to Brick & Mortar

Dec 27th, 2022 20m 53s

In this session, we are delightfully happy to have Jing Leng with us. She is the General Manager for this incredible Kids and Baby Apparel Brand, which has taken the globe by storm through its E-commerce platform – Hibobi. And today, we discuss

Episode 64 - Brands and Strategy

Dec 16th, 2022 29m 25s

Together with our long time member Nina Seredai-Udalova, we dive into the reality of the importance of brand purpose and strategy. Nina is the Founder and Managing Director of Ninth Space, a brand strategy and design company which over the year

Episode 63 - A Region Of Vision, A Region of Loyalty - The Middle East

Dec 1st, 2022 15m 53s

Lets dive into the story of one of the biggest loyalty providers in the world, CONIQ and how they plan to conquer the retail world through loyalty. An exclusive interview with Ben Chesser, CEO of CONIQ and Arnaud de Harenne, one of the newest l

Episode 62 - Great Customer Experience Is A Result of Great Design

Oct 26th, 2022 31m 36s

How do you turn your desire to improve customer experience for your place from theory into reality? Join us with Alan Robertson, Founder of Air Design to discuss Customer experience for places or otherwise called 'Place Experience' and discover

Episode 61 - Leadership in the Retail Market

Oct 17th, 2022 29m 34s

Featuring the final of 3 parts episode with Michael Ruckman, President & CEO of Senteo. An expert with an incredible background in retail, retail banking, and real estate across all continents of the globe to talk about Customer Experience & Jo

The Three Faces of Digital for Retailers

Oct 10th, 2022 21m 5s

Featuring the 2nd of 3 parts episode with Michael Ruckman, President & CEO of Senteo. An expert with an incredible background in retail, retail banking, and real estate across all continents of the globe to talk about Customer Experience & Jour

Customer Experience & Customer Journey

Sep 30th, 2022 37m 39s

Featuring the 1st of the 3 episodes with Michael Ruckman, President & CEO of Senteo. An expert with an incredible background in retail, retail banking, and real estate across all continents of the globe to talk about Customer Experience & Journ

What’s next for one of the biggest mixed-used developers in the Middle East?

Sep 2nd, 2022 18m 12s

Middle East is at the forefront of real estate development globally. We have invited Amit Puri, Vice President of DAMAC Properties, one of the leading mixed used developers in MENA to join us and tell us how they see from their eyes the future

It’s not only Loyalty, It’s total Customer Behavior

Aug 19th, 2022 8m 31s

Contrary to popular beliefs, loyalty is not just all about rewards and loyalty per se, it's something more. Let's dive into why Loyalty programs are actually more about Customer Behavior than just simple rewards and retention. A special episod

Disruption is the Mother of Innovation

Aug 12th, 2022 14m 59s

With Bill Kistler, Founder and Managing Partner at urbanOvation. This episode will tackle the causes and effects of disruption for the retail industry and what we can do to face it.

Episode 55 - Data is the new oil driving digital retail

Aug 4th, 2022 26m 49s

Either driven by passion, demand or the unstoppable trend. We have found our ways to do a new way of retailing, integrating new digital factors that are essential to keep up with the times. With Garry Burrows, Managing Partner of ACR Partners.

The Great Resignation

Jul 29th, 2022 24m

With Phil Bedford, Best Selling Author & Owner of Assentive GCC, Shane Philips, CEO of the Phillips Group - In the Panel, David Macadam , CEO of The MECS+R as the Moderator and Richard Dean, Presentor at Dubai Eye 103.8 for the introduction. In

New Shopping Centre Design

Jul 22nd, 2022 28m 8s

An incredible panel session with Phil McArthur - Chairman of McArthur Retail Development Specialists, Paul Firth - Associate Principal of Callison RTKL, Lee Talbott - Retail Portfolio Director of Roshn, KSA, and Amit Puri - Vice President for L

An Introduction to Destination Marketing

Apr 29th, 2022 17m 21s

Have you ever wondered how travel marketers and tourists approach summer and spring content planning? As the travel restrictions in most regions are now gradually being limited, individuals are now making use of destination marketing strategies

Contacts, Experiences and Journeys: What customers really want

Apr 1st, 2022 29m 14s

This episode is from the Retail Congress MENA Live Event. In this interesting session, Michael Ruckman, CEO of Senteo, discusses Eyezon, and other current technologies used to enhance the quality of customer contacts and the overall retail expe

What does the D2C Model means for Shopping Centres and Retailers?

Jan 18th, 2022 31m 41s

While the D2C selling model is becoming popular among brands and product companies, there are several supply chain challenges and complexities involved for businesses in this space. Logistics and supply chain management can make or break a Dire

Bonus

CEO in the Retail Industry – Rebound Plan - Shahram Shamsaee

Jan 18th, 2022 31m 52s

How do you plan for a rebound that may or may not come? How do you drive your corporate strategy going forward? Technology, changing business models, adapting quickly to pandemics, and updates to services and offerings in the evolving market co

Chinese garment giant Semir Group’s global expansion post-covid

Oct 3rd, 2021 20m 46s

On this episode we have invited two distinguished retail professionals and representatives of Semir Group, Chris Attwel & Lucy Lu. We will talk about the rapid expansion of Semir Group globally and they will help us understand how they were abl