KPI Measurement in the Service Desk (002)
Released Wednesday, 6th January 2021
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KPI Measurement in the Service Desk (002)
KPI Measurement in the Service Desk (002)
Wednesday, 6th January 2021
Good episode? Give it some love!
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Which SLAs can be measured in IT Support and which ones make sense? What are the challenges in measuring SLAs in the Service Desk? How can SLAs be compared with each other? The Podcast will give insights into measuring SLA in a dynamic customer environment.
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What about Service Desk? IT Service Management Podcast
Service Desk Insights, hochwertiges Tiefenwissen und kreative Denkanstöße aus der IT Servicewelt - das ist der „What about Service Desk" Podcast vom Tech Delivery Center der Modis.Im Podcast für Service Desk Pioniere spricht Julia N. Stollberg mit wechselnden ExpertInnen aus dem Supportumfeld zu Themen und Trends im Service Desk: Wie entwickelt sich der Service Desk in der Zukunft? Welche Chancen ergeben sich durch KI und Automatisierung? Hören Sie rein und abonnieren Sie den Kanal!Webseite: https://ito.modis.de/Join Podchaser to...
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