Customer Journey Mapping | Daniel Sunden + John Flitcroft
Released Friday, 1st September 2017
Good episode? Give it some love!
Customer Journey Mapping | Daniel Sunden + John Flitcroft
Customer Journey Mapping | Daniel Sunden + John Flitcroft
Friday, 1st September 2017
Good episode? Give it some love!
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DOWNLOAD A FREE CUSTOMER JOURNEY MAP TEMPLATE on whyservicedesignthinking.com!
One of the first steps business owners should take in serving their customers is identifying the customer journey. As a customer interacts with different points in the business, there are multiple opportunities to design their experience every step of the way. We talk with two design strategists in Europe - Daniel Sunden and John Flitcroft, who walk us through making the most of a customer journey.
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Why Service Design Thinking
Why Service Design Thinking is podcast that helps business to do things better and do better things. Service design is one of the next big competitive advantages in business and it is being used with great success by corporations and other large organizations around the world. But how can a smaller business, a startup, or a nonprofit adopt these innovative techniques?We talk with experts in the field and share lots of case studies on how you can engage your customers, create delightful experiences, and build a lasting legacy. Don’t forget to listen until the very end, for this week’s design challenge.Hosted by: Marina TerteryanWant to keep in touch? Sign up for the mailing list at www.whyservicedesignthinking.com for access to useful freebies and bonus resources that won’t be available anywhere else.Like what you hear? Please subscribe, rate, and review us!Join Podchaser to...
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