When Katie Snow traded the frenetic pace of restaurant management for the tech world's promise of balance, she brought with her a unique perspective on customer service that's reshaping how we view support in business.  Tune in as we chat with this Director of Customer Success and Support to unravel her journey, proving that the skills honed in the most demanding of service industries are not only transferable but invaluable. Katie's candid sharing of her career evolution offers a beacon of hope for those seeking renewal in their professional paths.

In a world where the right app can transform entire industries, she peels back the curtain to reveal the intricacies of customer experience beyond the screen. We explore the art of customer retention, dissect the methods of de-escalating issues with the written word versus the immediacy of face-to-face encounters, and celebrate the breathing room that tech jobs offer. The conversation turns to the craft of onboarding customers in tech, where Katie has mastered the dance, ensuring each client's success is as meticulously planned as a five-star dining experience.

This episode wouldn't be complete without a heartfelt discussion on nurturing trust within teams through the lens of constructive feedback. We discuss the trials in providing tough feedback, highlighting the delicate balance between preserving a team member's dignity and steering them toward growth. We muse over the creation of safe spaces that encourage straightforward, empathetic dialogue, reflecting on how such environments can be a crucible for not only professional but also personal transformation. Tune in for an episode that's as much about leading with grace as it is about embracing change.

Send us a Text Message.

We are looking for Sponsors for our show! 

We have a variety of sponsorship packages to suit every business and budget. 

If you have a business that you would like to promote to thousands of people, send us an email at [email protected] or message us through Facebook or Instagram.

A Huge Thank You to our sponsor,  Just for You Day Spa and Wellness. Just For You is Canada’s Premier Day Spa with 5 locations in Alberta and Saskatchewan. The award winning luxury spa features Lia Reese Cosmetics and Iconic Betty Jewelry that you can also purchase online. Visit www.justforyoudayspa.com to book your service or to purchase a gift card! 

Support the Show.

Thanks for listening to this Episode of #WINNING!

Follow #WINNING on:

Instagram: https://www.instagram.com/winning_podcast/

Facebook: https://www.facebook.com/winningpodcastpage

Twitter: https://twitter.com/Winningpod

Follow Host, Mackenzie Kilshaw, on Instagram: https://www.instagram.com/mackenziefirbykilshaw/

Visit our Website: https://podcastwinning.wixsite.com/mysite