In this episode of the Women In Customer Success podcast, my guest is Ursula Llabres, the Global Director of Customer Growth and Commercial Sales at Reality Labs, Meta.

Ursula was one of the founding leaders of customer success practice (being one of the first 10 in CS at salesforce.com back in 2005) and has since transformed and led high-performing global teams at some of the top tech companies like Oracle, Salesforce, Box, Microsoft, InsideSales and now Meta to name a few. 

We talk about how to reach an executive position and the important senior management skills needed for an executive-level position. Whether you're just starting out as a Customer Success Manager or you’re an experienced manager, Ursula shares helpful information that will help you get ahead. 

Ursula gives tips on communicating with authority, articulating thoughts and ideas clearly and effectively, and how to be confident as a manager.

She also advises how to dress like an executive and the right executive style to help you look and feel professional.

In today’s episode, you’ll learn:

• How to lead as an executive
• Confidence tips for managers
• Senior managerial skills
• How to be articulate and well-spoken
• How to communicate with authority
• How should an executive dress
• Inclusion and diversity
• Strong body language 
• How to get into an executive position
• Skills to thrive as an executive

If you're on your own leadership journey, feel free to share your experiences in the comments below. Let’s grow together!

This episode is brought to you by Vitally.io.  Visit vitally.io/women today to schedule your demo and get your Airpods.

Follow Ursula! 

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About Women in Customer Success Podcast:

Women in Customer Success Podcast is the first women-only podcast for Customer Success professionals, where remarkable ladies of Customer Success connect, inspire and champion each other.

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Host Marija Skobe-Pilley

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