What are the strategies for building strong partnerships with sales teams and aligning on growth plans for accounts?

How to move away from the 'them versus us' mentality?

In this episode of Women in Customer Success, our host Marija is talking to Dannah Vaughan, Customer Success Executive Leader. 

Key takeaways:

1. Building Trust & Relationships - Trust is the foundation of every successful partnership. Getting to know your colleagues on a personal level, spending time together, and investing in in-person relationships can drive significant success
2. Partnering with Sales - In Customer Success, partnering effectively with Sales is crucial. By using RACI metrics, honesty and taking ownership of relevant actions, CSMs can influence account managers and executives, leading to revenue generation.
3. Mentoring for Success - Having mentors and being mentored is one of the keys to having a successful career in Customer Success. Mentors can provide a fresh perspective, and guidance and encourage personal growth. Dannah is also a mentor at the Women in Customer Success PowerUp.

Episode chapters:

• [00:02:40] From a Lawyer to a Success Advocate
• [00:09:13] Customer Success: Making an Impact
• [00:11:57] Tips for Building Crucial Partnerships Between Sales and Success 
• [00:19:06] Understanding Motivations for Different Team Members
• [00:22:50] Building Relationships is as Important as Growing Revenue
• [00:31:17] How to Reflect and Improve for Personal Growth

Follow Dannah Vaughan!

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About Women in Customer Success Podcast:

Women in Customer Success Podcast is the first women-only podcast for Customer Success professionals, where remarkable ladies of Customer Success connect, inspire and champion each other.

Follow:

Women in Customer Success

- Website - womenincs.co

- LinkedIn - linkedin.com/company/womenincs

- Instagram: https://www.instagram.com/womenincs.co/

- Podcast page - womenincs.co/podcast

- Sign Up for PowerUp Tribe - womenincs.co/powerup

Host Marija Skobe-Pilley

- Website - https://www.marijaskobepilley.com/

- LinkedIn - https://www.linkedin.com/in/mspilley/

- Coaching with Marija: http://marijaskobepilley.com/programs

- Get a FREE '9 Habits of Successful CSMs' guide https://www.marijaskobepilley.com/9-habits-freebie