This episode is proudly brought to you by Vitally.io, the leading all-in-one customer success platform. Visit vitally.io/women today to schedule your demo and get your Airpods.

In this episode, we had the pleasure of speaking with Shanta Bodhan, a Director of Customer Experience at Talespin. She shares her insights on building resilience in times of change and adversity. 

Main takeaways:

1️⃣ Embrace a growth and capability mindset: Shanta highlights the importance of developing a growth mindset and continuously building new skills. By embracing challenges and seeking opportunities to learn and grow, you can navigate uncertain times with confidence and adaptability. Remember, you are capable of more than you think!

2️⃣ Consistent networking matters: Networking should be a consistent part of your professional journey. Starting small, like joining industry Slack groups or attending virtual meetups, can be a great way to build connections and learn from peers. Just 30 minutes a week can make a significant impact on your career. Remember, relationships are key!

3️⃣ Seek mentorship for growth: Mentoring is a valuable personal and professional development resource. Whether it's addressing impostor syndrome or honing specific skills, having a mentor can provide guidance and support. Forming mentoring relationships can also lead to valuable connections within the customer success community. Don't be afraid to reach out and ask!

4️⃣ Developing Soft Skills: Effective communication, active listening, or articulation, are instrumental in customer success roles. By investing in soft skills training, one can enhance confidence and resilience in navigating challenging situations.

In this episode, you'll learn about: 

• Consistent vs constant networking 
• Knowing your worth despite of economic environment 
• Look for continuous learning & leadership opportunities
• Be prepared, not paranoid

Follow Shanta!

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About Women in Customer Success Podcast:

Women in Customer Success Podcast is the first women-only podcast for Customer Success professionals, where remarkable ladies of Customer Success connect, inspire and champion each other.

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Host Marija Skobe-Pilley

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