In this episode Mel Rule interviews FACEM Dr Kim Hansen. Her particular interests within EM include quality improvement and patient safety, especially monitoring and learning from adverse events. She has been involved with ACEM's Queensland Faculty, Quality subcommittee, the Emergency Medicine Events Register and International Federation for Emergency Medicine's (IFEM) Quality and Safety Special Interest Group. Mel and Kim discuss dealing with medical error from the perspective of a health professional, who has made the error. She shares some great practical tips on how to deal with what is always an extremely challenging situation.