Jackson Morais, Proudfoot Engagement Manager, speaks with Proudfoot's CEO, Pamela Hackett about his personal experience of delivering a client's project in the Agribusiness industry in Brazil during the pandemic.  They reflect on what could have been done differently, from a client perspective and as a leader on the ground.  While sharing some of his first-hand examples, some of Jackson's major take-aways for 'next time' include the importance of navigating stress and people's emotions - client and internal team - reinforcing safety regardless of personal or political views, and finding ways to speak about uncomfortable topics.  One of his biggest learnings from working with clients day-to-day implementing real sustainable change is the power of human connection to achieve remarkable personal and business results.