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Gary A. Crow, Ph.D.
Your Crisis Intervention LinkEpisodes
Gary A. Crow, Ph.D.
Your Crisis Intervention Link
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Crisis feeling is a different dimension of communication than crisis color. Crisis color relates to the mood or tone when responding to crisis. Crisis feeling relates to the messages we receive. Each message has both a content and feeling as
The development of this interaction model of crisis communication shows content and crisis feeling as separate but interrelated aspects of the communication loop. In actual crisis situations however, it may be helpful to think about content an
As we become involved in the communication loop with the individual and especially as we focus on communication content, it is extremely important that we understand both the meaning and feeling of each message.As we try to understand the mean
Crisis color tells us something about the individual as a whole person in the present situation. Communication feeling has to do with the specific messages conveyed back and forth between you and the individual in crisis. As we looked at the
As we thought about crisis color, we were focusing on the mood, tone, or affect of the individual in crisis. The color then, is his overall or predominant emotional tone or state. As we talk about communication feeling, it will be important t
Crisis communication is based on faith in people. The belief and assumption that people can understand and think about their problems are fundamental values underlying this social interaction model for crisis communication. Our goal is to min
Once we are sure that the individual has not neglected any important responsibilities or overlooked some important undesirable consequences of the present situation, we will help him think through possible ways of dealing with his present crisi
How do we help an individual in crisis deal with the content of that crisis? We gently encourage him to become involved with us in the assessment set. First, we want to think with them about the precipitating event and what happened. We know
In crisis communication, we want to be as helpful to the individual as our knowledge and skills let us, and we can do more than merely filter the individual’s crisis color through our blue screen.In crisis communication, an important part of o
In human services, there is an adage that directs us to work with the individual in an effort to maximize his strengths and minimize his weaknesses. In crisis situations, anger, fear, confusion, apprehension, depression, despair, and so forth
Once we understand the color in crisis and that our mood or affect is an important dimension of crisis communication, we can begin to consider crisis content. People not trained in crisis intervention generally focus more or less exclusively o
Crises come in red, yellow, and black. Crisis intervention is always in carefully and caringly controlled shades of blue. In any crisis, the individual has a predominating mood or tone. This mood is typically anger (red); anxiety, fear, and
As we begin to understand the significance and meaning of color in crisis, we will see that our mood or color is an extremely important dimension of crisis communication. We are familiar with such expressions as The life of the party, Laughte
As you acquire experience with people in crisis and with crisis situations, you will realize that crisis may be, and usually is, a mix of red, yellow, and black. It is important to see that crisis color refers to the mood or affect of the indi
A crisis may be black. The individual is down, very down. His words come very slowly; his movements are slow. He sees no point in anything. His just being alive makes things worse. He does not want to kill himself. He just wants to stop l
A crisis may be yellow. In a yellow crisis, the individual is afraid, anxious, really uptight. The crisis is yellow, like a blazing fire. People in yellow crises are frequently crying; seem desperate, very nervous, and tremble; and sometimes
Crises come in red, yellow, or black. An individual in a red crisis is angry. He is really angry, he may be yelling, he feels the world is unjust, he is indignant, he declares that he will show them. The person in a red crisis usually appear
Crisis always has a mood or color. The psychiatric literature frequently refers to this dimension of people in crisis as affect. In crisis communication, color refers to the mood or disposition of the individual in crisis. Does he seem depre
Crisis communication starts with an understanding of the communication loop. An individual in crisis has confused and somewhat conflicting feelings, ideas thoughts, and emotions. It is this confusion and conflict that motivates him to come to
Perhaps it will be helpful to think about crisis communication in terms of its differences from and its similarities to more typical conversations in which communication is sequential. You make a comment or observation, express a feeling, or s
The communication loop also operates at a somewhat different level, involving our becoming a part of the individual’s own communication process. We serve as a rational, objective, feeling, caring sounding board for his feelings and ideas and a
For individuals in crisis, crisis communication must lead to modification and clarification of their feelings, emotions, and ideas, thereby enabling them to better deal with their present situation. For example, if a teenage boy becomes very a
Figure 5 finds the individual in another crisis, but this time he has the good fortune to be in the communication loop with you. You are skilled at crisis communication and are focusing your intervention hypothesis on the need to help the indi
The crisis intervention process proceeds on multiple levels. For those with little understanding of crisis and crisis intervention, the process appears to be relatively easy and sounds a lot like common sense. It has been said though, that co
Crisis intervention as a mental health process can be conceptually summarized in terms of crisis focus, crisis definition, development of intervention hypothesis, evaluation of intervention effectiveness, reconsideration of the crisis definitio
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