Dr. Janet Pilcher, author of Hardwiring Excellence in Education, continues the conversation from last week about the pivotal role of feedback in achieving important people outcomes within organizations. Joining her is Dr. KK Owen, a leader coach at Studer Education, to explore effective tactics for delivering genuine, timely, and specific feedback to employees. They’ll discuss the concept of building an emotional bank account to create trust, and they’ll also demonstrate the three to one tactic, illustrated through a role play for clearer understanding. Listen as Dr. Pilcher and Dr. Owen continue to explore the transformative impact of feedback on fostering relationships with employees and how it can serve as a tool for re-recruitment.

This episode addresses questions such as: 

• How can leaders be genuine, timely, and specific with their feedback?
• What is the three to one ratio, and how can it be utilized effectively?
• How does feedback influence organizational culture?

Recommended Resources: Hardwiring Excellence in Education: The Nine Principles Framework, Foster Confidence with Constructive Feedback, Essential Components of Healthy Workplace Cultures, Provide Performance Feedback Aligned to Values