Chris Voss is an American businessman, author, and professor. Voss is a former FBI hostage negotiator, the CEO of The Black Swan Group Ltd, and co-author of the book, Never Split the Difference. Chris sits down with the Armchair Expert to discuss his time as a hostage negotiator, what drove him to law enforcement and the benefits of de-escalation. Dax wonders about the evolution of terrorism and Chris talks us through the hostage negotiation of Jill Carroll. He talks about the power of saying no, the concept of bending reality and the ways in which we can win negotiations in our daily lives.