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FAQ: Why do I need to do user research?

FAQ: Why do I need to do user research?

Released Wednesday, 10th July 2019
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FAQ: Why do I need to do user research?

FAQ: Why do I need to do user research?

FAQ: Why do I need to do user research?

FAQ: Why do I need to do user research?

Wednesday, 10th July 2019
Good episode? Give it some love!
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Key Points:

  • Digital experiences are not like traditional customer interactions, it is immediate, there is a lot of competition, and expectations are really high — needs to start with user research.
  • You don’t know them as well as you think you do.
  • Your research is product-focused, not user-focused.
  • Your users/market may have changed — not a one-and-done.
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