According to Ashvin Vaidyanathan, CCO Gainsight most CS leaders go wrong when they typecast themselves and their teams into solving just one type of challenge, however best in class leaders pivot very quickly as the business and challenges evol

Sales and Customer Success as BFFs - Jamie Wang, AVP Enterprise Business at SimilarWeb

Sep 9th, 2020 43m 41s

The relationship between these teams is vital to an organisation's success. More often than not these teams are either operating in silos, playing the blame game when it comes to discussing customer acquisition and churn. However, there are org

Building and Scaling Key Account Practices at startups - Sumeet Kumar, VP of Strategic Accounts at Whatfix

Aug 6th, 2020 56m 40s

We wanted to get an understanding around building and scaling key account practices from the lens of a startup and our guest Sumeet Kumar was a perfect fit as he has built and scaled key account practices at Icertis and is currently working at

Building a Customer-Obsessed organisation - Ziv Peled, Chief Customer Office at AppsFlyer

Jun 30th, 2020 44m 24s

Every organisation is striving to be customer first/centric/obsessed but how many have truly adopted a customer obsessed approach?In our conversation with Ziv Peled, Chief Customer Officer at AppsFlyer, he shares some of the key ingredients to

Co-creating a common vision with your customer - Navin Raina, Head - Customer Business at Linkedin Sales Solutions

Jun 17th, 2020 44m 18s

In this episode, Navin share his mantra of Dream BIG and be BOLD that has enabled him to think beyond the obvious to find a vision for his customers and then partner with them to co-create and execute on this vision.This has been his secret sa

How to win BIG with your KEY Accounts - Sanjeev Nikore, Founder & CEO at Strategies2scale

Jun 4th, 2020 51m 6s

An amazing conversation with Sanjeev Nikore around building relationships with CxOs based on trust and value addition. Before founding Strategies2scale Sanjeev spent 35+ years of his professional experience as the co-founder of HCL comnet and l

Key Account Management basics with Milind Katti, CEO DemandFarm

May 14th, 2020 47m 47s

This week we spoke with Milind Katti, CEO-DemandFarm on Key Account ManagementWe discussed how should companies define their Key Accounts, create winning teams, account planning frameworks and lot moreSo if you are a CEO, thinking about sca

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