This episode helps identify some of the customers that we come into contact with every day in the 9-1-1 Center. Moral of the story: Everyone is your customer, service depends on how you react and interact with them. --- Send in a voice mess

4: Customer Service in the 9-1-1 Center Part 1

Jul 8th, 2022 11m 48s

Customer Service is important in every part of answering, process, and responding to emergency calls. This three part podcast series will touch on several aspects of customer service, including first impressions, identifying our customers, and

Bonus

Pride-Cast

Jul 2nd, 2022 2m 25s

June is Over, but your LGBT Co-Workers are still sitting beside you. Make sure they feel like part of the team. --- Send in a voice message: https://podcasters.spotify.com/pod/show/dan-l-lewis/message

3: Three P's of 9-1-1

Jul 2nd, 2022 10m

Policy, Procedure, and Protocol. The Three P's of 9-1-1. This episode is me rambling on about policy, procedure, and protocol in the 9-1-1 center. Don't worry, I enjoy rambling, hopefully you do as well. --- Send in a voice message: https:/

2: Every Step you Take

Apr 16th, 2022 19m 8s

This week I will be talking about my initial training in the 911 communications center and discuss an educational concept called the Zone of Proximal Development. I will also talk about the question that comes up frequently. How Can training fo

1: Welcome to Wherever you are.

Apr 9th, 2022 11m 11s

This is the first episode of Brainstorm 911 - The Podcast. Join me as I stumble through explaining why I am starting this podcast, what I hope to talk about, and my thoughts on National Public Safety Telecommuniator Week, which starts on Sunday