For an enterprise to be successful, apart from working extremely hard, the only alternative is to ensure that employees have the ability to learn quickly and enjoy contributing their own expertise.
The world changes fast. If you cannot let go of old ways of thinking and doing things, and simply try to repeat your current success, you are sure to meet with failure.
There is no so-called best system, just a best system for the current circumstances. Systems and quality are the same – they both require constant improvement.
Once a corporate culture of “customer first” is established, employees will want to do what is right for customers. Giving directives to employees on everything amounts to restricting their scope to being responsible.
Most business leaders spend very little time talking with their staff, not only missing out on precious transmission of experience, but also losing an opportunity to inspire them.
Being strict to let others appreciate the importance of a problem and prevent it from happening again is constructive criticism based on concern for the other person.
A successful leader usually has certain common characteristics: studious, good communicator, specialized, trusted and trusting, able to resist the various temptations that come with power.