The conversation covers various topics related to the property industry, including challenges in the estate agency industry, factors affecting the length of property sales process, differences in property buying process in different countries, the role of solicitors in property transactions, lack of knowledge and education in the property industry, managing expectations and communication in property transactions, challenges and importance of property management, selecting the right landlords for property management, rising rents and challenges in the rental market, misconceptions and blame in property management, dealing with damp and mold issues in properties, supporting and training the team, and balancing work and personal life in a family business. The conversation also discusses the expansion of property auctions and the property expo. In this conversation, Angie and Mike discuss various topics related to their real estate business. They talk about the importance of recommendations and building relationships with trusted professionals. They also emphasize the need to create a community and promote local businesses. The conversation then shifts to their future plans, including expanding into insolvency and improving efficiency. They also discuss the importance of supporting staff's mental health and recognizing the impact of personal lives on work. The conversation concludes with a discussion on the high turnover and churn in the industry and the different approaches to incentivizing staff.

Takeaways

Honesty, transparency, and good customer service are essential in the estate agency industry to overcome its poor reputation.

The property sales process in the UK is often longer and more complex due to various factors, including government regulations and the involvement of multiple parties.

Different countries have different processes for buying and selling property, with some countries requiring more upfront preparation and qualifications.

Effective communication and education are crucial in managing expectations and resolving conflicts in property transactions.

Property management involves challenges such as dealing with damp and mold issues and balancing the needs of landlords and tenants.

Supporting and training the team is important for their professional development and the success of the business.

Family businesses in the property industry face unique challenges in managing succession and work-life balance.

Expanding property auctions and organizing property expos can help create a buzz and attract potential buyers and sellers. Building relationships and recommendations are crucial in the real estate business.

Creating a community and promoting local businesses can have a positive impact.

Expanding into new areas and improving efficiency are important for future growth.

Supporting staff's mental health is essential for better performance and well-being.

High turnover and churn in the industry can be addressed through better training and support.