In this episode, one of our expert hostage negotiators describes how they calmed an armed criminal trapped in a bank with a hostage. When dealing with incidents of this nature it is critical to reduce the stress of the person that the negotia

Difficult people. Difficult conversations

Jun 17th, 2021 37m 40s

In this episode, Martin, one of the hostage negotiators, recalls an incident where he deals with a protestor dressed as 'Batman', who has scaled Westminster Abbey in Central London. Here he was tasked to talk down the protestor from an extern

Mirroring

May 3rd, 2021 37m 47s

Here Chris recalls an incident where he was called to an armed siege in central London. Another successful conclusion assisted by using some mirroring techniques. Chris and Martin share tips on how to actively listen when stressed or anxious

Emotional Labelling

May 3rd, 2021 38m 51s

Chris and Martin talk through how they use emotional labelling during a real life crisis . Recounting a scenario where Martin was called to a man armed with a large sword in a public square in London. Listen to how this incident was brought to

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