Matthew S. Harrison, PhD currently works at Jackson Healthcare as Senior Vice President, Talent & Development. In this role he provides executive leadership and direction in the establishment and execution of strategies and solutions that drive

Customer Experience Tip: Surprise and Delight

Apr 1st, 2021

CX Tip: Surprise and Delight Lee Kantor: [00:00:06] Lee Kantor here for Business RadioX. Jill, today’s customer experience tip is surprise and delight. Please tell us more. Jill Heineck: [00:00:14] Think about a time when you have gone above an

Customer Experience Radio Welcomes: Author and Customer Retention Expert Joey Coleman

Mar 26th, 2021

When organizations like Whirlpool, Deloitte, Volkswagen Australia, Principal Financial, and Zappos need to boost their customers’ experience, they call on Joey Coleman for assistance. He is the creator of The First 100 Days® – a system that is

Customer Experience Tip: Anticipate Wishes

Mar 18th, 2021

CX Tip: Anticipate Wishes Lee Kantor: [00:00:07] Lee Kantor here from Business RadioX. Jill, today’s customer experience tip is anticipate, expressed and unexpressed needs and wishes. Please tell us more. Jill Heineck: [00:00:17] You know, this

Customer Experience Tip: Offer Stability, Control and Certainty

Mar 4th, 2021

CX Tip: Offer Stability, Control and Certainty Lee Kantor: [00:00:05] Lee Kantor here from Business RadioX. Jill, today’s customer experience tip is offer stability control and certainty. Please tell us more. Jill Heineck: [00:00:15] You know,

Customer Experience Tip: Manage Expectations, Not People

Feb 18th, 2021

CX Tip: Manage Expectations, Not People Lee Kantor: [00:00:06] Lee Kantor here from Business RadioX. Jill, today’s customer experience tip is manage expectations, not people. Please tell us more. Jill Heineck: [00:00:15] Yes, this one’s a doozy

Customer Experience Radio Welcomes Theo Gilbert-Jamison with Performance Solutions by Design

Feb 11th, 2021

Theo Gilbert-Jamison is Chief Executive Officer for Performance Solutions by Design, a consulting firm headquartered in Atlanta, Georgia that helps organizations across all industries exceed expectations by elevating the customer experience fro

Customer Experience Tip: It’s Not a Transaction, But an Intersection!

Feb 4th, 2021

CX Tip: It’s Not a Transaction, But an Intersection! Lee Kantor: [00:00:06] Lee Kantor here from Business RadioX. Jill, today’s customer experience tip is it’s not a transaction, but an intersection. Please tell us more. Jill Heineck: [00:00:14

Customer Experience Tip: Win Win

Jan 28th, 2021

CX Tip: Win Win Transcript Lee Kantor: [00:00:06] Lee Kantor here from Business RadioX. Jill, today’s customer experience tip is a win-win or no deal. Please tell us more. Jill Heineck: [00:00:14] Thanks Lee. Yes. So, today’s tip win-win or no

Tactical Tip: Can You Explain What a Reverse Offer Is?

Jan 14th, 2021

Jill Heineck’s Tactical Tips for Selling Your House in Today’s Environment Transcript Lee Kantor: [00:00:05] Welcome to Jill Heineck’s Tactical Tips For Selling Your House In Today’s Environment. I’m Lee Kantor. Jill, today’s question is, can y

Tactical Tip: What’s This I am Hearing About Selling My House Virtually?

Dec 31st, 2020

Customer Experience: Lessons Learned from Tony Hsieh

Dec 18th, 2020

Tony Hsieh's rise to business icon is the stuff of entrepreneurial legend. After a stint running a pizza business while at Harvard University in 1994, Hsieh headed west to found LinkExchange, an online advertising cooperative, which he later so

Tactical Tip: How Will I Know What Comes Next Throughout the Process?

Dec 17th, 2020

Tactical Tip: What is the Showing Process?

Dec 3rd, 2020

Tactical Tip: What are the Visuals You Will Use to Promote My Property?

Nov 19th, 2020

Jill Heineck’s Tactical Tips for Selling Your House in Today’s Environment Transcript Lee Kantor: [00:00:03] Welcome to Jill Heineck’s Tactical Tips For Selling Your House In Today’s Environment. I’m Lee Kantor. Jill, today’s question is, what

Tactical Tip: What Information Do I Need to Get My Listing Started?

Nov 5th, 2020

Jill Heineck’s Tactical Tips for Selling Your House in Today’s Environment Transcript Lee Kantor: [00:00:06] Welcome to Jill Heineck’s Tactical Tips For Selling Your House In Today’s Environment. I’m Lee Cantor. Jill, today’s question is, what

Customer Experience Radio Welcomes Hotelier and Director of Operational Excellence Leticia Tavares

Nov 3rd, 2020

Leticia Tavares is a Hotelier and Harvard MBA Grad, originally from Brazil. Since 2016 she has been working in the Travel & Hospitality industry, and she is currently the Director of Operational Excellence in a large hotel in Atlanta. After gra

Customer Experience Radio Welcomes Brady Sandahl with KW Luxury Homes and Debbie Sharp with The Sharp Group

Oct 22nd, 2020

Brady Sandahl of KW Luxury Homes in Palm Springs, California is widely recognized as one of the leading forces in the Greater Palm Springs, CA/Coachella Valley real estate market, and in 2019, his group was recognized as being Coachella Valley’

Tactical Tip: How Much Time Do I Need to Prep My Home for Market?

Oct 22nd, 2020

Customer Experience Radio Welcomes David Wachs with Handwrytten

Oct 14th, 2020

A serial entrepreneur, David Wach’s latest venture, Handwrytten, is bringing back the lost art of letter writing through scalable, robot-based solutions that write your notes in pen. Developed as a platform, Handwrytten lets you send notes from

Tactical Tip: How Do You Maximize My Listing’s Online Exposure?

Oct 8th, 2020

Jill Heineck’s Tactical Tips for Selling Your House in Today’s Environment Transcript Lee Kantor: [00:00:05] Welcome to Jill Heineck’s Tactical Tips for Selling Your House in Today’s Environment. I’m Lee Kantor. Jill, today’s question is, how d

Tactical Tip: In Absence of Traditional Open Houses, How do You Attract Buyers?

Sep 24th, 2020

Jill Heineck’s Tactical Tips for Selling Your House in Today’s Environment Transcript Lee Kantor: [00:00:05] Welcome to Jill Heineck’s Tactical Tips for Selling Your House In Today’s Environment. I’m Lee Kantor. Jill, today’s question is, in th

Tactical Tip: How Do I Sell My House Safely During COVID?

Sep 10th, 2020

Customer Experience Radio Welcomes Leadership Coach and Author Jason Young

Aug 20th, 2020

Jason Young helps organizations create remarkable customer experiences and grow their leaders. He is the author of four books and creator of the Saturday Rundown, a resource delivered to your inbox with helpful ideas on hospitality and leadersh

Customer Experience Radio Welcomes: Jay Papasan with Papasan Properties Group

Jul 30th, 2020

Jay Papasan [Pap-uh-zan] is a bestselling author that serves as the vice president of learning for Keller Williams Realty International, the world's largest real estate company. He is also vice president of KellerINK and co-owner, alongside his