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Erin Acevedo
Customer ObsessedEpisodes
Erin Acevedo
Customer Obsessed
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Episodes of Customer Obsessed
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Melanie Husk, Chief Consumer Officer at Baptist Health, shares transformative strategies in healthcare through digital innovation and a patient-first approach.00:00:44 - Healthcare hurdles & navigating insurance systems00:05:05 - Meet Melanie H
Inside the EpisodeInnovative Beginnings: Dive into the origins of Coastal Cloud and the vision that propelled Sara Hale to redefine service delivery in the public sector.Purpose-Driven Technology: Explore how Coastal Cloud's work with governmen
Inside the Episode:[00:00:00]: Introduction to Customer Obsessed[00:00:27]: Eric's new role at Coastal Cloud[00:04:08]: Introduction to Grant Riewe, CTO of Vibrant Emotional Health[00:06:22]: Evolution and purpose of the 988 crisis lifeline[00:
We might not have a crystal ball to predict the future of Salesforce, but we do have the next best thing: Mike Witherspoon. Mike and his company CodeScience are closer to Salesforce’s developments than most (because they help build solutions fo
About the EpisodeLearn how to navigate workplace dynamics in our conversation with Neelu Kaur, an executive coach and author of Be Your Own Cheerleader. We delve into the art of self-promotion, managing anxiety, and the intersection of physical
About the EpisodeDive headfirst into a high-energy discussion with Paulo Kaiser, Plative's CEO, as we dissect the landscape of tech, AI, and innovation. Is the industry stalled or on the brink of the next game-changer? From Gen Z's digital habi
About AndyAndy is a technology consultant, builder, and investor with 17 years of experience in the software industry. He has spent the last two years in the NFT ecosystem and 17 years in the Salesforce ecosystem consulting and providing soluti
What can the past tell us about the future? Randy Rodriguez, one of Salesforce's first enterprise customers, dives into the ecosystem's storied past as a way to look forward. Hear how his experiences inform the present and shape the future of t
Tom Quinn is a gig CIO, leading companies into the tech future one role at a time. Hear about his experiences at media giant News Corp, how he got into the world of higher education - and what needs to change in that industry - and why storytel
Sylvia Acevedo is a rocket scientist, technologist, innovator, author, the former CEO of Girl Scouts, and continues to make an impact as a board director at Qualcomm. She has always found a way to chart her own path, never taking no for an answ
Ready to hear from Salesforce’s first developer? Tune in to our interview with Lou Fox, a technologist and innovator who has seen the evolution of Salesforce from its earliest days into a global powerhouse.During our conversation, Lou shares hi
Beena Ammanath leads the global Deloitte AI Institute and is a self-proclaimed AI optimist. As automation and the metaverse are becoming prominent parts of our reality, Beena joins hosts Eric Berridge and Erin Acevedo to discuss her industry in
In this episode, we’re talking to Corinne Sklar, a brilliant creative mind in the world of business and marketing who is the Chief Marketing Officer for IBM iX. During our interview, Corinne busts a few persistent marketing myths that are holdi
In this episode, we’re talking to Gianna Scorsone, the GM of North America at Aircall. During our interview, Gianna shares how she built trust and accountability with her new team remotely during the pandemic, why shifting from strict, traditio
In this episode, we’re talking to Evan Meyers, an educator and the founder of the charter school, School in the Square. Evan shares his journey from a career in finance to a calling in education. His unique approaches to learning, collaboration
Early last year, the pandemic threw our world into crisis, and we still haven't reached the other side. The upheaval of “normal” working conditions has led to rapid, high-pressure innovation and transformation across all industries, all while d
In this episode, we’re talking to Mike Begg, co-founder of the fast-growing startup AMZ Advisers. At AMZ Advisers, Mike and his team help companies translate customer obsession into e-commerce success on the Amazon platform. Mike shares his ins
In this episode, we’re talking to Amy Radin, an award-winning author, innovator, and corporate strategist. She was the Chief Innovation Officer for Citibank and E-Trade and was responsible for their early digital transformation. In our intervie
In this episode, we’re talking to Mark Makepeace, founder of the stock market index company FTSE Russell and current CEO of Wilshire. In our conversation, Mark shares the history of FTSE and how it changed how we invest in the stock market, the
Sustainability must become more than a buzzword. Jolene Chan, Chief Impact Officer at Traction on Demand, shares how she is using her new role to promote and scale sustainability efforts inside and outside the company. She also shares how she a
In this episode, we’re talking to Susie Zachman. She is the founder of the nonprofit Better Beginnings, which focuses on early childhood nutrition to help parents and kids establish lifelong healthy eating habits. During our interview, Susie sh
In this episode, we’re talking to Vaibhav Nalwaya, Managing Partner and Co-founder of Wave Crest Growth partners, a private equity firm in the B2B tech market. During our interview, Vaibhav shares his unexpected journey from engineering to fina
In this episode, Kim Morrow shares why emotional intelligence is the foundation of effective leadership, how business leaders can inspire employees to embrace their company vision, and the essential qualities of good stories and storytellers. A
We’re talking to Kate Visconti, CEO and Founder of Five to Flow, a global collective that builds integrative organizational wellness solutions to help individuals and companies achieve and sustain peak performance. Kate shares the five key area
Stan Slap is a NY Times best-selling author and president of the international consulting company SLAP, renowned for achieving maximum commitment in manager, employee, and customer cultures. Stan has been helping business leaders understand an
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