Two years ago, I started a podcast called AI:IRL because I kept getting so many questions about artificial intelligence as a way to drive digital transformation. 

After 50 great conversations, I finally realized something critical: technology is only one leg of the customer experience stool. With that in mind, I decided to broaden the conversation.

Now, I'm refocusing our podcast on questions about customer experience. What's the full potential of CX? How can we take advantage of uncertain times to help our people? And how can we engage with our customers to deliver better outcomes at a lower cost and in a way that really delights them?

My focus has changed, but my goal hasn't. I'll still bring you stories that help you live exciting and passionate lives and that redefine what engagement looks like for your organization.

Join me on the new journey!

If you don’t use Apple Podcasts, you can find every episode here.