Why does there need to be a CX podcast? Jaspar and Bryce share how their experiences as co-founders of an outsourcing company over the last nine years have inspired and challenged them to create new resources for the CX community. With the exponential growth in technology and innovation, the expectations of customers are higher than they’ve ever been. And thus, a greater need exists for businesses to learn best practices to automate parts of their customer support functions while applying white glove service to others.