Episode Fourteen of Eric at the Library is the longest and deepest episode yet and answers the question that so many of you have been asking: Who is Eric at the Library?

Episode Thirteen: An Interview with Miguel

May 19th, 2020 6m 2s

Episode Thirteen of Eric at the Library is another great interview with one of our very own as we talk about what he is doing to help us continue providing great services to our customers while we are closed!

Episode Twelve: 10 Reasons to be Thankful

May 10th, 2020 9m 31s

Episode Twelve of Eric at the Library is a very special pre-furlough episode where I talk about the ten reasons I am thankful even in the face of this COVID-19 pandemic!

Episode Eleven: I’ve Gone Global!

May 4th, 2020 8m 25s

Episode Eleven of Eric at the Library reaches out to my listeners from around the world to find out more about them and their customer service experiences!

Episode Ten: The Tenthiversary Interview Extravaganza!

Apr 25th, 2020 16m 11s

Episode Ten of Eric at the Library is our biggest episode yet as we interview one of our very own and talk about what he’s doing for our customers during our library’s closure!

Episode Nine: Defining Library Customer Service

Apr 17th, 2020 8m 20s

Episode Nine of Eric at the Library takes a step back and defines what Library Customer Service truly is!

Episode Eight: Mastering the Reference Interview

Apr 13th, 2020 8m 42s

Episode Eight of Eric at the Library talks about one of the most important customer service tools of any library employee: the reference interview!

Episode Seven: Questions and Answers

Apr 8th, 2020 12m 28s

Episode Seven of Eric at the Library answers some of those burning questions you’ve been asking in response to previous episodes!

Episode Six: Customer is not a Dirty Word

Apr 3rd, 2020 7m 5s

Episode Six of Eric at the Library defines what a Library Customer is and what it means for us as a library going forward!

Episode Five: The 5th Epiversary Extravaganza

Apr 1st, 2020 9m 43s

Episode Five of Eric at the Library recaps the previous four episodes, answers a few new questions, and is a celebration of my fifth “epiversary” as a podcaster!

Episode Four: Dealing with Anxiety

Mar 30th, 2020 7m 44s

Episode Four of Eric at the Library focuses on ways you can reduce anxiety while working from home!

Episode Three: Flexibility

Mar 27th, 2020 8m 13s

Episode Three of Eric at the Library focuses on flexibility as an important strategy when working from home!

Episode Two: Staying Motivated

Mar 26th, 2020 10m 10s

Episode Two of Eric at the Library focuses on things you can do to stay motivated when working from home during these difficult and extraordinary times!

Episode One: Welcome to Eric at the Library

Mar 25th, 2020 8m 3s

I Initially intended this podcast to be a way for me to keep in touch with my circulation and information desk staff during our coronavirus and COVID-19 closure. However, as I started recording what I intended to be the first of many short dail

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